Lead fulfillment strategy at Capital One Canada using process management and operational leadership in a hybrid, three-days-in-office workplace. Shape experiences serving millions of Canadian customers. As Senior Manager, Correspondence and Card Fulfillment, you will guide fulfillment and inclusive benefits across the business. The role requires process management, risk management, data analytics, and cross-functional leadership. You will deliver customer commitments, operational improvements, innovation, and compliance across a complex portfolio. Key Responsibilities:

Shape fulfillment experience vision with Canadian, enterprise, and external partners Improve credit card fulfillment efficiency, effectiveness, and compliance Lead automation, data analysis,



and technology-based transformation Establish controls for performance, quality, capacity, and budgets Develop operational leaders and launch high-value cross-functional initiatives Requirements:

8+ years of leadership experience in process or risk management At least 5 years of process management experience 8+ years driving strategic initiatives and influencing senior leadership 5+ years leading, coaching, and developing high-performing teams 1+ year using analytics or business intelligence, such as SQL Bring process expertise, customer focus, and inclusive leadership to Capital One Canada’s correspondence and card fulfillment operations.

📌 Senior Fulfillment Operations Manager (Toronto)
🏢 Capital One - Canada
📍 Toronto