Lead customer success through coaching, data analysis, and SaaS expertise at Clio, supporting a global team in a hybrid setting. As Team Lead of Customer Success Management, you will guide North America-based Customer Success Managers. You will support retention, adoption, and revenue growth across Clio’s Mid-Market customer portfolio. The work combines performance management, customer journey strategy, reporting, and cross-functional collaboration. Key Responsibilities:

Coach and mentor North America-based Customer Success Managers Drive initiatives improving customer satisfaction and processes Monitor health metrics, risks, and expansion opportunities Support escalations and identify root causes and solutions Develop scalable customer success processes and playbooks Requirements:

Four-plus years in B2B software Customer Success Management Two-plus years of Team Lead or CSM leadership experience Experience with QBRs, scorecards, reviews, and project management Experience using Salesforce.com, Gainsight, ChurnZero, or similar systems Experience growing and scaling Customer Success teams Bring customer success leadership, performance coaching, and data-driven strategy to Clio’s growing SaaS organization.

📌 Customer Success Team Lead SaaS (Toronto)
🏢 Clio
📍 Toronto