Candidate Profile Details:

- Degree/Level of Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Certifications Required: Not required but Nice to have: Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Years of Overall Experience: 6 years
- How will performance be measured
- Preferred/Ideal Candidate Background: Desktop support/ workstation space
- Patch remediation
- Powershell experience
- Will the contractor have access to any customer data? Yes

Summary Of The Role:

- We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across our organization’s Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Key Responsibilities:

- Device Compliance Management:

o Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
o Analyze root causes of non-compliance, document findings, and implement corrective actions.
o Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.

- Automation Development:

o Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
o Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
o Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
o Design client-focused solutions that meet business requirements.

- System Maintenance and Updates:

o Maintain ownership of certain Enterprise applications,



including engaging with vendors and reviewing version releases to identify any potential impacts in our workplace
o Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
o Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
o Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.

- Troubleshooting and Support:

o Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
o Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
o Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
- Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
- Proficiency in PowerShell scripting for automation and maintenance tasks.
- Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
- Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Preferred Qualifications:

- Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
- Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Understanding of security compliance requirements and best practices for device management.

Target interview:

- 2 rounds
- Interview process: most likely virtual interviews

Please note:

- AI is not used to screen, assess, or select candidates.
- This role reflects an existing vacancy at the time of posting.

Job Details

15024

Contract

18 months

Toronto

Recruiter

Anuradha Baghel

📌 Desktop Engineer (Toronto)
🏢 Proviso Consulting
📍 Toronto