Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With: The vacant

Product Readiness & Change Risk, Lead

role will report to the

Leader, Quality & Certification CoE.

This role is responsible for ensuring that all product and technology changes meet enterprise standards for delivery readiness, risk management, and operational acceptance within the Enterprise Delivery Framework (EDF). This role plays a critical leadership function in embedding consistent, risk-based governance and gating discipline across the delivery lifecycle, ensuring that changes are fit-for-purpose, traceable, and production-ready before release. The role directly supports Interac’s objective to strengthen delivery quality and reduce production risk by shifting from judgement-based, late-stage controls to structured, evidence-driven readiness and risk management practices.

What You Will Do:

Own and operationalize readiness gating across EDF, with particular focus on:





Build readiness SIT / performance readiness Production approval Operational acceptance

Ensure clear exit criteria and evidence are defined, measurable, and consistently executed across teams

Drive standardization of readiness artefacts, checklists, and evidence models to support auditability and traceability

Establish and lead a proactive, lifecycle-based approach to change risk management, ensuring:

Risks are identified at intake and throughout the lifecycle (not just at release stage) Consistent risk evaluation across products and initiatives

Implement and mature initiative evaluation and risk scoring approaches to determine appropriate governance rigor and gates

Partner with Risk, Security, and Product teams to align operational, regulatory, and technology risks

Partner with Technology Operations and Product teams to

Ensure consistent application of readiness standards Clarify accountability between Product, Engineering, and Operations Embed readiness requirements early in the delivery lifecycle (not just pre-release), addressing current late-stage validation gaps

Provide guidance, frameworks, and tooling direction to enable operational teams

Define and standardize enterprise operational readiness expectations across all products and delivery teams,

Establish repeatable,



enterprise-wide readiness practices that shift the organization from decentralized, inconsistent readiness approaches to standardized, evidence-based operational assurance

Define delivery KPIs (e.g., predictability, cycle time, milestone achievement).

Drive data-informed improvements across delivery practices.

Act as a

change leader

for EDF adoption. Drive awareness, training, and coaching across squads and product teams

What You Bring:

Bachelor’s Degree in Software Engineering, Computer Science, or related discipline.

PMP, PMI-ACP, Secure Agilist certifications are considered an asset.

7+ years of experience in software delivery lifecycle governance, release management, or operational readiness

Proven track record operating in complex, regulated environments (e.g., financial services, payments)

Experience implementing or supporting enterprise delivery frameworks, gating models, or quality control practicesDemonstrated ability to work across Product, Engineering, and Operations within a matrixed organization

Strong understanding of end-to-end SDLC, including requirements, build, testing, release, and operational acceptance

Expertise in change risk management, including early risk identification, classification, and mitigation

Experience defining and applying operational readiness standards (e.g., monitoring, resiliency, incident readiness)

Ability to design and implement evidence-based controls, gating criteria, and traceability practices

Skilled in establishing enterprise standards and improving consistency across diverse delivery models

What We’re Offering: The hiring range for this position is $125,000.00

📌 Product Readiness (Toronto)
🏢 Interac
📍 Toronto