Story Behind the Need:

- Business group: GIAM – IAM Engineering – Customer Identity and Access Management (CIAM) at the Bank centers on the Customer Authentication Management Service (CAMS) – a mission-critical platform providing secure login and authorization for all customer-facing digital channels.
- Project/Initiative: The Scrum Master will support one or more Agile delivery teams responsible for implementing a replacement customer authentication IAM platform. This includes enabling delivery across Ping Identity configuration, React UI development, Java backend/API services, integration testing, and migration support.
- The Scrum Master will work closely with the Product Owner, Technical Lead, Developers, Testers, Architects, Project Manager, Security teams, and other stakeholders to ensure the team follows Agile practices, delivers committed sprint outcomes, and resolves blockers quickly.

Job Responsibilities:

- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and release planning.
- Support the Product Owner in maintaining a prioritized, well-defined backlog with clear acceptance criteria and dependencies.
- Partner with the Technical Lead, Developers, Testers, and Architects to ensure sprint work is planned, estimated, sequenced, and delivered effectively.
- Track sprint progress, team capacity, velocity, burndown/burnup, blockers, risks, and sprint commitments.
- Identify, escalate, and help remove impediments affecting delivery across Ping Identity, React UI, Java services, testing, environments, and integrations.




- Coordinate with the Project Manager to align sprint execution with the integrated implementation plan, milestones, migration activities, and release readiness.
- Promote Agile best practices, team accountability, collaboration, transparency, and continuous improvement.
- Facilitate dependency management across internal teams, external systems, security review, infrastructure, release management, and testing groups.
- Ensure the definition of ready, definition of done, test readiness, and acceptance criteria are consistently applied.
- Support release planning, production readiness, post-launch stabilization, and defect triage coordination as needed.

Candidate Requirements/Must Have Skills:

- A minimum of 3 years’ experience in software application delivery, including Agile delivery experience with global teams, including Peru and Mexico.
- Experience working in an Agile organization using Scrum, XP, Kanban, Scaled Agile Framework (SAFe).
- Strong background in application delivery to guide and mentor teams in Adopting Agile principles and practices.
- Strong communicator with strong facilitation and collaboration skills.
- Any Certification(s) in Agile methodologies (e.g., CSM, CSPO, CSP, PMI ACP, SA, SPC, RTE, SSM, SASM).





Nice-To-Have Skills:

- CIAM experience or any regulatory workplace.
- Spanish or French proficiency
- Previous Banking Experience
- Previous practical experience in Backlog management and agile metrics.
- Power BI.

Soft Skills Required:

- Excellent written and verbal communication skills, with a track record of producing clear security guidance documents and presenting risk to diverse audiences.
- Ability to build collaborative relationships with engineering teams and navigate organizational dynamics to drive security outcomes.

Education:

- A degree in Engineering or Computer Science, Business, or related is required.

Best VS. Average Candidate:

- We are looking for someone with prior Scrum Master experience who can clearly demonstrate measurable results from their work.
- The candidate should be able to show specific metrics that highlight how they coordinated delivery, improved team performance, and drove successful outcomes — for example, improvements in velocity, reduction in cycle time, increased predictability, or successful delivery milestones supported by data.

Candidate Review & Selection:

- 1 round – Hiring manager, senior manager and team– Online – 60 mins – experience check and cultural fit.
- 2nd round – In person with Director – (Possible)

Please note:

- AI is not used to screen, assess, or select candidates.
- This role reflects an existing vacancy at the time of posting.

Job Details

15023

Contract

12 months

Toronto

Recruiter

Saksham Khera

📌 ScrumMaster (Toronto)
🏢 Proviso Consulting
📍 Toronto