We are hiring for a Business Systems Analyst. This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.

The ideal candidate has 7+ years of business systems analysis experience, with recent experience in hospitality or retail.

What you bring

7+ years of Business Systems Analysis experience in enterprise environments

Recent experience in the hospitality or retail industry

Experience with CRM, POS, reservation, booking, loyalty, and financial systems

Knowledge of Agile and Waterfall delivery models

Experience with Jira, Confluence, Azure DevOps, or similar tools

Robust requirements gathering, process modeling, documentation, and stakeholder management skills

Experience supporting the full software development lifecycle (SDLC)

What you'll do

Gather and document business, functional, and non-functional requirements

Lead discovery workshops, stakeholder interviews,



and process mapping sessions

Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows

Support backlog management and prioritization

Conduct gap analysis, process improvement, and solution impact assessments

Support UAT planning, execution, defect resolution, and production rollout

Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives

Nice to have

Experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, or Cloudbeds

Knowledge of Azure or AWS

CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications

Experience using AI tools such as Microsoft Copilot for documentation, requirements management, and user story refinement

📌 Business Systems Analyst (Toronto)
🏢 J M Group
📍 Toronto