Reports to:

VP, Finance, Enterprise Business Services (EBS) Role Mandate

The Senior Director, Retail Inventory provides enterprise leadership and strategic direction for Inventory, with accountability for the integrity and accuracy of one of the organization’s largest assets, operational performance, controls, stakeholder experience and the continued transformation of Retail Inventory. The role leads the enterprise Retail Physical Inventory program across Corporate, Franchise and Associate locations, with accountability for the planning, execution, governance and analysis of physical inventory counts. The role ensures the accuracy of inventory quantities and dollar values, provides insight into inventory results and identifies opportunities to strengthen inventory management and operational performance. A key component of the role is the governance and oversight of third-party service providers, ensuring transparent accountability for service delivery, count quality, operational performance, compliance and continuous improvement. The Senior Director will also lead the evolution of Inventory from an enterprise perspective, building a more standardized, automated, insight-driven and scalable operating model while strengthening partnerships across Store Operations, Finance, Technology, Loss Prevention and other enterprise functions. Key Accountabilities

Enterprise Leadership & Strategy

Set the strategic direction and multi-year roadmap for Retail Inventory, aligned with EBS, Finance Transformation and enterprise priorities. Establish enterprise Retail Inventory outcomes and performance expectations that drive inventory accuracy, financial integrity, operational effectiveness and accountability across the portfolio.



Drive an enterprise approach to Retail Inventory by simplifying and standardizing processes across banners, store formats and locations. Shape the evolution of Retail Inventory capabilities and the operating model in response to changing business requirements, operational needs and technology opportunities. Challenge existing ways of working and align leaders around opportunities that improve financial, operational, store and colleague outcomes. Third-Party Operations & Governance

Provide strategic oversight of third-party service delivery supporting Retail Physical Inventory, ensuring provider capabilities and performance support inventory accuracy, operational requirements and business priorities. Ensure effective application of enterprise third-party governance standards, with clear accountability for service performance, count quality, risk, controls and escalation. Lead senior-level engagement and escalation for material provider performance, capacity, control or capability issues affecting the Retail Physical Inventory program. Hold internal leaders and service providers accountable for addressing systemic performance gaps and implementing sustainable corrective actions. Ensure third-party delivery evolves in alignment with the Retail Inventory transformation roadmap and future operating-model requirements. Risk, Controls & Financial Governance

Maintain accountability for a strong financial control, risk and governance environment across Retail Inventory,



including internally managed and outsourced activities. Ensure appropriate controls are in place to support the accuracy and integrity of physical inventory quantities and dollar values. Establish effective governance over material inventory results, variances, adjustments and exceptions, ensuring significant issues are appropriately investigated, escalated and resolved. Provide oversight of the review and validation of Physical Inventory results, ensuring significant variances and exceptions are appropriately investigated and resolved. Support financial reporting, audit and other governance requirements related to Retail Physical Inventory. Ensure material control issues are appropriately escalated and sustainable remediation plans are implemented. Transformation & Continuous Improvement

Own and advance the enterprise Retail Inventory transformation roadmap, creating a more standardized, automated and scalable operating model. Identify opportunities to simplify processes, eliminate manual activity and leverage automation, analytics and emerging technology. Champion effective change management and adoption across internal teams, business partners and third-party service providers. Partner with Finance Transformation, Technology and other functions to connect Retail Inventory priorities with broader enterprise initiatives. Enterprise Stakeholder Leadership

Build strong relationships with senior stakeholders across Store Operations, Finance, Technology, Loss Prevention and other enterprise functions. Align Corporate, Franchise and Associate store leadership around accountabilities, priorities and changes required to strengthen Retail Physical Inventory outcomes. Maintain an end-t

📌 Senior Director, Inventory (Winnipeg)
🏢 Loblaw
📍 Winnipeg