Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role. As a Senior Customer Implementation Specialist, you will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform. Key Responsibilities:

Own onboarding from contract signing through successful go-live Manage timelines, milestones, action items, and documentation Configure and deploy Scotch’s POS platform Coordinate hardware installations and customer training Troubleshoot issues and partner across teams Requirements:

4+ years in onboarding or software implementation Experience managing complex customer implementations Robust project management and organizational skills Technical aptitude with hardware and software troubleshooting Willingness to travel regularly for installations Bring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.

📌 Senior Customer Implementation Specialist (Picton)
🏢 Scotch
📍 Picton