Assess AI capabilities in Genesys Cloud as an Organizational Design Consultant, shaping knowledge management, governance, and operating models for enterprise clients. Miratech seeks an Organizational Design Consultant with 8+ years in technology consulting and complex technology-enabled solutions. Translate business requirements into practical recommendations for AI-enabled services. Apply organizational design, stakeholder management, contact center platforms, and knowledge management expertise to define sustainable ownership and processes. Key Responsibilities:

Assess organizational structures, roles, responsibilities, and knowledge capacity Identify gaps in ownership, resources, processes, and capabilities Develop RACI matrices across the content lifecycle Evaluate centralized, federated,



and hybrid operating models Recommend transition plans, training, communication, and organizational risk actions Requirements:

8+ years designing complex technology-enabled solutions Experience translating business requirements into solution recommendations Experience with contact center or customer experience platforms Genesys Cloud experience preferred Eligibility for Government of Canada security clearance Bring AI-enabled service design, RACI development, and stakeholder management expertise to Miratech's Genesys Cloud consulting work.

📌 AI Organizational Design Consultant (Toronto)
🏢 Miratech
📍 Toronto