Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you

The Work TheManagerCustomer Identity & Access Management (CIAM) role is a senior individual contributor position with primary accountability for CIAM strategy, governance, architectural and capability direction, supported by strong technical depth. The role is responsible for shaping how customer identity solutions are planned, governed, and evolved to meet business priorities, regulatory expectations, and industry trends. This role partners closely with business, digital, product, and technology leaders to understand customer and business needs, translate them into CIAM capabilities, and ensure those capabilities are delivered in a secure, compliant, and scalable manner. While the role provides architectural guidance and technical oversight, it is intentionally weighted toward strategic planning, prioritization, and governance, rather than hands-on engineering or day‑to‑day operations. However, the role does require technical fluency to evaluate solution designs, estimate technical effort, recommend approaches,



and make platform‑level technical decisions. Major platform decisions and enterprise‑impacting risks are surfaced to IAM /Cyber leadership for alignment.

The core parts of your role would be to: CIAM Strategy & Roadmap Ownership

Define and maintain the CIAM strategy and multi‑year roadmap aligned with business growth, digital transformation, and enterprise security objectives.

Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.

Regularly re‑prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.

Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade‑offs, and sequencing.

Establish and evolve measurable outcomes for the CIAM roadmap

Business & Stakeholder Engagement

Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points

Translate business requirements into clear CIAM capability requirements, outcomes, and success measures.

Facilitate alignment between business expectations and security, privacy, and technology constraints.

Communicate CIAM strategy, direction, and decisions clearly to both technical and non‑technical stakeholders.





Drive alignment with architecture and wider cyber security stakeholders on platform‑level patterns, risk trade‑offs, and decision points.

Establish clear engagement paths and working rhythms with product teams to inform CIAM roadmap, onboarding sequencing, and platform adoption.

Governance, Risk & Standards

Define, maintain and drive CIAM governance frameworks, standards, and guardrails covering customer authentication, authorization, identity lifecycle, and consent.

Define and maintain platform release and feature enablement governance.

Ensure CIAM solutions align with security, privacy, and regulatory requirements through solid design governance and oversight.

Support audits, risk assessments, and regulatory engagements by providing CIAM domain expertise and direction.

Establish and operate clear decision‑making forums and processes for CIAM‑related priorities and changes.

Platform & Vendor Strategy

Own the strategic direction for CIAM platforms and tooling, including roadmap planning and capability evolution.

Leverage experience with Auth0, Okta, and similar customer authentication platforms to guide platform usage and optimization.

Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.

Partner with vendors and internal teams to ensure platforms are used effectively and aligned to long‑term strategy.

Architecture & Technical Oversight (Lightweight)

Provide high‑level architectural guidance and design oversight for CIAM implementations.

Provide platform‑level technical leadership for CIAM, with the ability to understand implementations at engineering depth with

📌 Manager, Customer Identity (Toronto)
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto