Thomson Reuters is seeking an AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through current AI‑enabled ways of working without disrupting service levels.

About the Role As a Lead AI Platform Owner, your position will consist of:

Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate

AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring

Thought leadership and evangelism — articulating an AI‑for‑operations vision, authoring white papers and R&D; positions, staying ahead of emerging tooling

Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs

Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production environment

Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation





Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi‑workstream delivery plans

Automation and infrastructure‑as‑code fluency — scripting, configuration management, and pipeline‑driven platform delivery

Standards, compliance, and documentation — run books, technical policies, and AI governance/guardrails to document‑control standards

Cross‑functional influence — partnering with architecture, security, development, vendors, and the business to land change

About You You are a potential fit for the position Lead AI Platform Owner, if your background includes:

Engineering & infrastructure

Platform engineering — OS hardening, golden image packaging, patch management, agent stacks

Database engineering — performance monitoring, indexing, stored procedures, standby/replication, backup & recovery

Storage engineering — SAN switch installs, disk consolidation/assignment, replication, storage standards

Network engineering — routing, rule sets, port/NIC configuration, run book and config standards

Application engineering — code review, design defect remediation, dev team interface

Monitoring, capacity planning, performance tuning, backup & recovery

Automation & scripting

Delivery & leadership

Technical lead / SME point of escalation

Solution design & requirements definition





Multi‑workstream implementation and project planning

Cost/design estimation and solution sign‑off

Technical documentation, run books, standards & policy authoring

Vendor and third‑party management

Cross‑functional stakeholder collaboration

Team mentoring; deputizing for team manager

Continuous service improvement (CSI)

Risk and issue ownership

Technical R&D; and white paper contribution

#LI‑MW1

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

Hybrid Work Model: We’ve adopted a adaptable hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, acc

📌 Lead AI Platform Owner (Toronto)
🏢 PowerToFly
📍 Toronto