Take charge as an Incident Management Leader with Donna Cona Inc. in Ottawa. This sub-contract role demands deep expertise in managing high-urgency incidents across large enterprises.

Donna Cona Inc. is seeking an experienced Incident Management Leader for one of our key governmental clients. Candidates should possess 8-10 years of dedicated incident management expertise, especially within complex, high-availability systems. Your role will focus on leading complex incident bridges, managing various technical teams, and ensuring operational continuity.

Key Responsibilities:



• Lead high-urgency incident management processes • Conduct post-incident reviews and drive improvements • Collaborate with technical teams and senior stakeholders • Maintain structured communication during stressful situations • Support Oracle PeopleSoft in regulated environments

Requirements: • Security clearance at the Reliability level • ITIL Service Management certification, preferably ITIL 4 • Bilingual communication skills in English and French • Proven experience in critical incident environments • Solid analytical and problem-solving abilities

Effectively manage incidents and improve outcomes for a major government client in Ottawa.

📌 Sub-contract Incident Management Leader Ottawa (Ahuntsic)
🏢 Donna Cona
📍 Ahuntsic