The Role

Your primary mandate is clear: get a newly signed school or district from contract to a live, trained, working product fast and smoothly. The Implementation Manager at Minga owns everything from the sales handoff call to the go-live sign-off. Once the school/district is live and the Account Manager is briefed, the account relationship is theirs. This role lives at the intersection of project management, technical configuration, and people skills. You'll be juggling district IT teams, academic calendar constraints, rostering, and administrator walkthroughs, often in parallel across multiple accounts. Success looks like on-time launches, trained admins, and an Account Manager who receives a handoff they can actually use. Between launches, you are Minga's deepest technical and product expert on the customer-facing side. You'll run special projects across the existing base — platform migrations, product upgrade implementations, and rollouts of new capabilities that come in through a contract — assist in building the digital content and training assets the whole customer team relies on, and get pulled in by Account Managers and Account Executives when an account needs someone who knows the platform inside and out. Expect real customer face time year-round, not just during launch season. What You’ll Do

Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows Own all project communication with the school/district from kickoff to go-live Implementation Planning





Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows Own all project communication with the school/district from kickoff to go-live Technical Setup

Manage rostering integration including data mapping, validation, and troubleshooting Oversee data import and validation: verify student records, school structures, and staff rosters are accurate before go-live Own the IT relationship; navigate internal escalations to unblock technical dependencies Set up bell schedule Training & Enablement

Deliver administrator configuration walkthroughs, live (Zoom) or recorded with completion tracking Run staff training sessions tailored to each rollout plan: phased by school, grade level, or use case Assist the Digital team in building and maintaining digital content including help center articles, training materials, walkthroughs, videos, and self-serve resources Host live training sessions, group implementation calls and webinars as subject matter experts to support the Digital team Train customers on recent product enhancements as they ship, and refresh the supporting content when the product changes Support Account Managers with ongoing site-level training in the existing base: new schools coming online inside a live district, new administrators, and staff turnover Go-Live Ownership





Assess go-live readiness against a defined checklist; make the go/no-go call with confidence Monitor early adoption signals in the first days post-launch; address blockers before handing off Deliver a comprehensive written handoff to the Account Manager: org structure, key contacts, open issues, usage baseline, and any promises made Special Projects & Product Upgrades

Run platform migration projects across the existing base — for example, moving districts off Clever rostering onto MingaSync Own product upgrade implementations and version transitions for live customers: scoping, sequencing, communication, and validation Implement new capabilities sold into an existing contract, treating each as a scoped project with its own plan and go-live Support campaigns and coordinated pushes across the base where the work is technical or training-heavy Bring what you learn back into the standard process — every special project should leave behind a repeatable playbook Subject Matter Expertise & Cross-Functional Partnership

Serve as the subject matter expert on Minga's solutions for both customers and internal teams Support Account Executives on trials and technical evaluations: integration feasibility, security and IT questions, and configuration of pilot environments Take Account Manager requests for technical or product depth on key accounts, where an escalation, a complex configuration, or a strategic objective needs someone with implementation-grade knowledge Flag upsell and expansion signals to the Account Manager. You notice them, you don't run them Provide feedback to the Product team on recurring friction points encountered during implementation Collaborate with the AE team to improve handoff documentation standards and templ

📌 Implementation Manager (Kelowna)
🏢 Minga
📍 Kelowna