We are hiring for a Business Systems Analyst. This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.

The ideal candidate has 7+ years of business systems analysis experience, with recent experience in hospitality or retail.

What you bring

- 7+ years of Business Systems Analysis experience in enterprise environments

- Recent experience in the hospitality or retail industry

- Experience with CRM, POS, reservation, booking, loyalty, and financial systems

- Knowledge of Agile and Waterfall delivery models

- Experience with Jira, Confluence, Azure DevOps, or similar tools

- Strong requirements gathering, process modeling, documentation, and stakeholder management skills

- Experience supporting the full software development lifecycle (SDLC)

What you'll do

- Gather and document business, functional, and non-functional requirements

- Lead discovery workshops, stakeholder interviews,



and process mapping sessions

- Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows

- Support backlog management and prioritization

- Conduct gap analysis, process improvement, and solution impact assessments

- Support UAT planning, execution, defect resolution, and production rollout

- Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives

Nice to have

- Experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, or Cloudbeds

- Knowledge of Azure or AWS

- CBAP, PMI-PBA, Agile, Scrum, or Protected certifications

- Experience using AI tools such as Microsoft Copilot for documentation, requirements management, and user story refinement

📌 Business Systems Analyst (Toronto)
🏢 J M Group
📍 Toronto