Job Category: Food & Beverage

Job Description:

Under the direct supervision of the Manager, Culinary and Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a secure and welcoming work environment for all team members.

Key Accountabilities

Greets guests by name wherever possible

Escorts guests to a table when applicable; presents menus; informs guests of daily specials

Explains how various menu items or beverages are prepared

Takes the guest orders; makes recommendations

Serves the guests; checks to ensure satisfaction

Prepares food and beverages if applicable

Resolves guests issues or asks management for assistance

Presents bill upon request; takes payment in the absence of a cashier

Cleans table s or counters; removes dishes; re-stocks where applicable





Delivers food to hotel rooms as directed; obtains signature; removes used trays

Performs opening or closing duties as required

Counts cash float at end of shift when applicable

Covers other servers sections when required

Exercises good judgment when serving alcoholic beverages

Liaises and communicates effectively with all appropriate operational departments

Develops and cultivates robust working relationships with all stakeholders: guests, ownership and team members

Ensures compliance with licensing laws, health and safety and other statutory regulations

Performs other duties as assigned or directed

Education and Qualifications

High School Diploma

Minimum 1 year serving experience effective and service oriented communication

POS experience

Serving it Right Certification

Ability to successfully obtain a Gaming License

Ability to obtain serving it right certificate

Ability to exceed internal and external customer expectations through timely,

Work Environment Considerations

Regular casino, restaurant or bar environment, standing and walking for long periods of time, lifting, carrying, pushing, pulling, bending, stretching, lifting, non-traditional work hours.

📌 Part Time Server 1-ELE (Surrey)
🏢 Great Canadian Entertainment
📍 Surrey