Job Purpose

Connected at Home is a preventive senior’s support program designed to reduce social isolation and advance equity for homebound older adults facing barriers such as limited mobility, low income, health challenges, and reduced social supports.

Through dignified, low-barrier grocery delivery and friendly volunteer visits, Connected at Home provides regular social contact, trusted relationships, and an opportunity to identify emerging needs before they become crises. The program helps seniors remain connected to their community, access supports when needed, and age well in place.

The Program Assistant plays an important role in ensuring the successful delivery of Connected at Home services. This position provides frontline and administrative support to strengthen daily operations, support volunteers, maintain accurate program records, and contribute to participant follow-up and outcome tracking.

A key focus of this role is supporting the volunteer experience and ensuring high-quality service delivery. The Program Assistant assists with volunteer scheduling and coordination, serves as a resource to volunteers both in the office and throughout the community, and helps ensure volunteers have the information, tools, and support they need to confidently engage with participants. The Program Assistant also contributes to participant satisfaction by helping ensure services are responsive, respectful, well-coordinated, and aligned with participant needs and preferences.

This role is ideal for someone who is highly organized, enjoys working with people, believes in the value of community-based prevention programs, and is passionate about supporting older adults to maintain independence and quality of life.

Key Responsibilities:

Program Operations & Service Coordination

- Support day-to-day operation of the Connected at Home program.
- Coordinate volunteer schedules, service assignments, and participant requests.
- Assist with grocery ordering and delivery processes.
- Support timely communication between participants, volunteers, and staff.
- Help ensure services are delivered safely, respectfully, and consistently.

Volunteer Coordination & Support





- Maintain regular contact with volunteers to provide information, support, and guidance.
- Reinforce program expectations, participant-centered practices, and confidentiality requirements.
- Assist with volunteer onboarding, orientation, and training logistics.
- Prepare training materials and maintain records of volunteer completion.
- Track volunteer hours, participation, and service delivery activities.

Participant Support & Follow-Up

- Conduct participant follow-up as directed by the Program Coordinator.
- Document participant interactions, observations, concerns, and actions taken.
- Support the identification of emerging needs and facilitate timely referrals and follow-up.
- Contribute to a positive and welcoming experience for all participants.

Evaluation, Documentation & Reporting

- Support the collection and tracking of program outcome information.
- Maintain accurate participant, volunteer, service, and referral records.
- Assist with the administration of participant surveys and feedback collection activities.
- Support data entry and reporting related to social connection, service utilization, referrals, volunteer engagement, and participant outcomes.
- Ensure documentation practices are accurate, timely, confidential, and aligned with program standards.
- Assist with statistical reporting, quality improvement activities, and reporting requirements.

Administration

- Maintain participant and volunteer files.
- Assist with correspondence, scheduling, record management, and reporting.
- Support general administrative functions related to program delivery.
- Participate in team meetings, training, and organizational initiatives.

Additional

- Assist with any other tasks, as assigned by the Senior Manager, Seniors Supports & Community Connections,



or other departments with the approval of the Senior Manager.

Qualifications required:

Education & Experience

· Diploma or degree in Human Services, Social Work, Gerontology, Community Development, or a related field preferred.

· Minimum 1-2 years of experience in program coordination, administrative support, or community services.

· Experience working in a nonprofit environment preferred.

· Training in Trauma-Informed Care considered an asset.

Knowledge, Skills & Abilities

· Demonstrated ability to work with older adults and diverse populations in a community setting.

· Solid customer service and relationship-building skills.

· Understanding of social isolation, aging, barriers to service access, and community-based supports for seniors.

· Proficiency with Microsoft Office Suite and other database and record-management systems.

Additional Requirements

· Valid driver's license and access to a reliable vehicle.

· Appropriate auto insurance coverage for work-related travel as required (as per agency policy 3210, is responsible for communicating with own car insurance provider and ensuring the proper level of coverage is provided for driving for work)

· Successful Criminal Record Check and Vulnerable Sector Check.

· Ability to travel throughout the community as required.

Working Conditions:

· Work primarily from the office while coordinating services delivered throughout the community.

· Some travel within the community is required to attend meetings, support program activities, and engage with community partners.

· Required to be able to lift and transport program supplies, training materials, or grocery-related items up to 20 lbs.

· This is a part-time position working 9:30 am – 3:00 pm, 5 days/week.

Pay: $35,266.00-$37,123.00 per year

Benefits:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Work Location: In person

📌 Program Assistant, Connected at Home (Calgary)
🏢 Unison at Kerby Center
📍 Calgary