Location: Woodley Acres Pet Resort (Regina Location & Indian Head Location)
Job Type: Part-time

Shifts: Must be available for early mornings, evenings, weekends, and split shifts

Love animals? Passionate about people? Looking to grow your career in a dynamic, supportive team environment?
Woodley Acres Pet Resort is hiring a Guest Services Receptionist — a customer-focused, detail-loving team player who thrives in a fast-paced, pet-friendly workplace.

What You’ll Do

As a Guest Services Receptionist, you’ll be the first friendly face (and voice!) that clients interact with. You’ll play a vital role in helping both people and pets have the best possible experience with us. Your day will include a mix of customer service, admin coordination, pet check-ins and check outs, and retail support.

Key Responsibilities: Client Service & Communication

- Greet every client and pet with warmth and professionalism
- Answer phones, emails, and in-person inquiries promptly and helpfully
- Learn client and pet names and create memorable service experiences
- Give tours of our facility to potential customers
- Address client concerns and support issue resolution in a professional way

Reservations & Billing

- Book appointments and enter client details into our point-of-sale system
- Process payments, invoices, and track pending bills
- Balance the till daily

Pet Check-in & Out

- Ensure all care instructions, services, and pet needs are clearly documented
- Coordinate with staff on grooming, daycare, lodging, and training services
- Confirm vaccinations and paperwork are complete and up to date

Retail & Inventory

- Assist with sales of pet products and services




- Keep retail displays neat, stocked, and engaging
- Track and input inventory into our system

Admin Support & Projects

- Prepare reports, paperwork, and client files
- Help with client communications and promotional material
- Support management with data entry, inventory tracking, and small projects
- Maintain cleanliness and organization of reception and front-of-house areas.

What We’re Looking For

- High school graduate preferred
- 2+ years in customer service, retail, or receptionist roles
- Friendly, proactive, and professional communicator (written & verbal)
- Strong computer and typing skills (POS experience a plus)
- Excellent with multitasking and detail-oriented under pressure
- Team player with a flexible schedule — available for a mix of early (6:30 AM), mid-day, evening (until 8 PM), and occasional split shifts
- Comfortable with pets of all sizes and energy levels
- Able to lift up to 35 lbs and stay on your feet during shifts

Perks & Expectations

- Supportive, pet-loving team culture
- Flexible to work either Woodley Acres Locations (own transportation)
- Room for growth and learning
- PACCC Certification expected within first 18 months (we’ll help you get there!)
- Make a real difference in the lives of pets and their people

Ready to Join the Pack?

If you're passionate about animals, love working with people, and want to be part of a team that truly cares, we’d love to hear from you. Apply today and start your journey with Woodley Acres Pet Resort!

Pay: $15.70-$20.87 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Guest Services Specialist / Business Receptionist (Indian Head No. 156)
🏢 Woodley Acres Pet Resort
📍 Indian Head No. 156