URstore Custom Clothing Co.

Job Title: Sales Service Coordinator

About Us

We’re a small but mighty Custom Clothing & Gear SaaS company (Software as a Service) enabling both our B2B & B2C customers to customize apparel & gear with ease. Think tech meets creativity - and we’re aspiring to grow.

We’re a nimble company specializing in custom clothing decorating solutions. Our software platform is what sets us apart from the competition. As we scale, we’re looking for a future leader - someone who’s ready to learn the business from the ground up and eventually take the reins of operations.

Role Overview

This is a unique opportunity for a tech savvy, detail-oriented individual with 1 - 2 years of experience and a business degree / diploma to join our team in an operations-focused role. You’ll work directly with the current Manager, learning every facet of the operations from customer service, workflows, supplier coordination, product management and order coordination.

Duties : Service & Admin.;

- Various front office admin tasks
- Customer dispute resolution
- Communicate order status updates
- Relaying order confirmation updates and tracking info
- Liaise with suppliers & contractors plus timely follow-up
- Misc. other duties

Order Fulfillment;

- Create OE’s, PO's, WO’s & Invoices
- Schedules & coordinate orders with production team
- Set-up customer artwork & mock-ups
- Receive and identify discrepancies against PO's
- Order packing, preparation & binning
- Final QA & Shipping

Online store set-up;

- Customer relation management starting with inquiry / sign-up
- Help set up online store merchandise plan & execute
- Product & art file uploads to standards
- Customer liaising & follow-up
- Detailed QA of all details specified
- Delivery store & obtain final approvals




- Introduce client to dedicated Sales Rep for value add services

Other Responsibilities

- Learn and support day-to-day operations across departments: sales / service, pre-production, online store SaaS set-up, product management, logistics / shipping.
- Help implement and optimize internal systems and processes
- Take ownership of projects and drive them to completion

Who You Are

- Bachelor’s degree in Business, Commerce, or a related field
- 1 - 2 years of experience in operations, sales / service, or administration
- Ambitious and eager to grow into a leadership role
- Logical thinker with strong decision-making skills
- Detail-oriented and highly organized
- Comfortable in a fast-paced, evolving environment
- Tech-savvy and quick to learn new systems (bonus if you’ve worked with SaaS tools, Adobe Creative Suite, CRM software)
- A 'duer' — hands-on, proactive, and resourceful
- Excellent communication and interpersonal skills

What We Offer

- Mentorship and training
- Clear path to advancement and leadership
- Casual work environment
- Opportunity to shape the future of a growing SaaS company
- Group perks plan
- Healthy snacks on site
- Product discounts on casual wear
- Flexible vacations
- Inclusive environment
- Unlimited fresh espresso, lattes & tea
- Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100’s of restaurants & bars.

How to Apply

Send us your detailed resume and cover note about why this role excites you. We’re looking for someone who’s not just qualified — but ready to grow.

Pay: $42,000.00-$54,000.00 per year

Benefits :

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Work Location: In person

📌 Sales Service Coordinator (Vancouver)
🏢 URstore Custom Clothing
📍 Vancouver