MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of applied business, design and manufacturing technology, health care, human services, information communication technology, and skilled trades. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point in life. Helpdesk Support Technician

Start Date: As Soon As Possible

Salary Range: $43,525.61 to $58,887.59

Location: Henlow Campus

Monday to Friday, 8:30 am to 4:30 pm (35 hours/week)

Responsibilities include but are not limited to :

- Diagnose and resolve technician hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard Helpdesk procedures.
- Log all Helpdesk interactions.
- Administer Helpdesk software.
- Redirect problems to the appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Stay current with system information, changes and updates.
- Set up workstation configurations and installs.

Required Qualifications and Experience :

- A combination of related education and experience may be considered._
- Post-Secondary certificate in Network and Computer Technology or Cyber Defense & Cloud Administration or similar is required.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment.




- Knowledge and experience of customer service practices.
- Networking knowledge.
- Related experience and training.
- Able to work flexible hours when required.
- Valid driver’s license and access to a vehicle required.
- Ability to maintain and extend technical knowledge and expertise through practice, self-study and professional development opportunities.
- Communicate and collaborate with staff, being mindful of individual differences, in an atmosphere of respect and trust.
- Work as a team member to facilitate effective IT services to staff and students.
- Analyzes problem by gathering and organizing all relevant information.
- Identifies cause and effect relationships. Comes up with appropriate solutions.
- Plans and organizes tasks and work responsibilities to achieve objectives. Sets Priorities. Allocates and uses resources properly.

Conditions of Employment :

- Legally entitled to work in Canada.
- Successful completion of a Criminal Record check including vulnerable sector and Child Abuse Registry Check.

We are growing; come grow with us. MITT offers a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal growth and development.

MITT is committed to providing an inclusive, barrier-free work setting, beginning with the hiring process. We thank all applicants for their interest. Only those applicants selected for an interview will be contacted. If contacted, applicants are asked to inform us if they require an accommodation. All information received as it relates to accommodation will be kept confidential.

📌 Helpdesk Support Technician (Winnipeg)
🏢 Manitoba Institute of Trades & Technology
📍 Winnipeg