Job Title: Community Event Host

Position Type: Casual (On-Call)

Wage Rate: Grid 5 – $27.88/hour

This position is compensated in accordance with the Fernwood NH/BCGEU Collective Agreement wage grid. Wage rates are aligned with the CSS-GS JJEP. The probationary wage is 85% of the regular wage.

Hours & Schedule: On-call hours/week

- Casual position – this position will be employed on an on-call basis. There is no guarantee of hours. Shifts may be scheduled any day of the week and will generally fall between 9:00 a.m. and 9:00 p.m. (with possibility of special events outside of these dates and times).

Work Location(s): Fernwood Neighbourhood House, 1240 Gladstone Avenue, Victoria, BC

The primary work location will be confirmed at the time of appointment. The position may also require work at other Fernwood Neighbourhood House program locations and/or in the community.

Closing Date: October 28, 2026 at 5pm PST

About Fernwood Neighbourhood House (FNH)

Fernwood Neighbourhood House (FNH) is a vibrant, multi-service organization working on the unceded ləkʷəŋən (Lekwungen) lands in Victoria, BC. We are dedicated to fostering an inclusive, resilient, and connected community by providing a wide range of programs and services for children, families, and community members.

Job Summary

Provides on-site support for community rentals and events during evenings and weekends. Ensures the facility is opened and closed securely, supports renters and event participants, maintains a safe and welcoming environment, and assists with basic facility operations. Works independently while providing excellent customer service and communicating effectively with the Operations team.

General Responsibilities

- Opens and closes the facility for community rentals, meetings, and events in accordance with established procedures.
- Greets renters and event organizers and provides orientation to the facility, equipment, and rental expectations.




- Provides on-site support to renters and responds to routine questions and concerns during events.
- Processes rental payments and issues receipts in accordance with organizational procedures.
- Completes pre-event and post-event facility inspections, walkthroughs, and checklists.
- Ensures rental spaces are clean, organized, and prepared for use before and after events.
- Performs basic facility duties such as removing garbage and recycling, stacking chairs, clearing surfaces, and performs basic facility duties such as removing garbage and recycling, stacking chairs, clearing surfaces, restocking washroom supplies, and spot cleaning facility spaces as needed
- Monitors facility use to ensure compliance with rental agreements, organizational policies, and health and safety requirements.
- Identifies and reports maintenance issues, facility concerns, incidents, or safety hazards to the Operations Manager.
- Maintains a professional, calm, and welcoming presence while supporting community members and renters.
- Maintains related records and reports in accordance with established policies and procedures.
- Supports community events and special activities as required.
- Performs other related duties as required.

Qualifications/Requirements

- Grade 12 education or equivalent.
- Basic knowledge of customer service principles, cash handling practices, and facility operations.
- First Aid and/or Naloxone training is considered an asset.

Training and Experience

- Six (6) months to one (1) year of recent related experience in customer service,



hospitality, facilities support, event support, community programming, or a related field.
- Experience working independently and interacting with members of the public.
- An equivalent combination of education, training, and experience may be considered.

Working Conditions

- Ability to work evenings, weekends, and occasional holidays based on facility rental schedules.
- Ability to work independently within a community facility environment.
- Ability to stand and walk for extended periods.
- Ability to bend, squat, crouch, and perform light physical duties related to facility setup and cleanup.
- Ability to lift and move furniture, equipment, supplies, and materials as required.
- Ability to work positively and effectively in busy, shared community environments.
- Ability to respond appropriately to unexpected situations and facility-related concerns.

Perks

- 11.0% of their straight-time pay in lieu of scheduled vacations and paid holidays.
- 5 paid sick leave days per year.

All benefits are subject to funding and the terms of the Collective Agreement.

Unionized Position

Fernwood Neighbourhood House is a unionized workplace, and this position is part of the BC General Employees' Union (BCGEU) bargaining unit.

This position is open to all applicants. This position requires union membership and is covered by the BCGEU Collective Agreement. The successful applicant will become a member of the BCGEU and union dues will be deducted in accordance with the Collective Agreement.

Fernwood Neighbourhood House is committed to equitable hiring practices and values diversity. We strongly encourage applications from individuals with lived experiences of structural inequity, including Black, Indigenous, People of Colour, LGBTQ2IA+ individuals, and those living with disabilities.

Pay: $23.70-$27.88 per hour

Work Location: In person

📌 Community Event Host (Fernwood)
🏢 Fernwood Neighbourhood Resource Group Society
📍 Fernwood