Falcon Security Services Inc. is registered, approved, and authorized by the Ministry of Community Safety & Correctional Services to provide security services under the guidelines of the Private Security & Investigative Services Act.

We provide reliable, efficient, and effective security solutions for private, corporate, governmental and individuals. Our mission is to allow our clients to see us not as an expense but a detrimental asset to their company.

Responsibilities include but are not limited to:

- Design, maintain and implement Master Schedules for all job sites as required
- Provide excellent customer service by doing regular client visits and addressing client queries/complaints in a timely manner
- Maintain and provide all reports as required by in-house scheduling software
- Ensure all electronic reports are transmitted as per Company requirements
- Document all work hours, time differences and employee changes in the online systems to ensure accuracy.
- Assign new staff and re-assign staff according to site requirements and established procedures
- Ensure all vacancies due to any kind of absences are filled with the most suitable, qualified replacements and are fully staffed
- Manage the additional costs of training time and overtime by the judicious selection of staff to fill vacancies
- Ability to track, analyze and forecast scheduling trends
- Maintain communications between security guards and site supervisors
- Recommend disciplinary actions in respect of employees who are continually late or absent from duty, who refuse work assignments, who fail to report for work without prior notice, or who generate client complaints




- Ensure data relevant to employee lateness, illness, recommendations for disciplinary action or positive feedback received are inputted into the software and communicated to managers
- Establish and maintain effective liaison with the HR department and/or Recruiter
- Ensure that all employee complaints are resolved as quickly as possible or referred to management or HR
- Conduct regular site tours to ensure compliance with security policies and procedures. Preserve order and enforce regulations for personnel, visitors, and premises.
- Accept temporary work from established clients on behalf of the Company and ensure that work orders are completed for all such work accepted
- Coordinate all temporary work as assigned
- Disseminate duties, post orders to staff when assigning duties.

Requirements:

- Day shift with some flexibility
- Security industry background is a must
- Robust supervisory and leadership skills
- Excellent customer service and communication skills.
- Proficiency in Microsoft Office Suite and associated applications.
- Ability to handle multiple tasks and adapt to changing circumstances.
- Demonstrated ability to work effectively with employee groups and building partnerships at all levels of the organization

Benefits:

- Opportunities for career growth and advancement
- Comprehensive health and dental benefits

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- Vision care

Education:

- Bachelor's Degree (preferred)

Experience:

- Scheduling: 2 years (preferred)
- Security: 2 years (preferred)

Work Location: In person

📌 Operations Manager (Mississauga)
🏢 FALCON SECURITY SERVICES
📍 Mississauga