Receptionist / Service Scheduler

Location: Mississauga, ON
Job Type: Full-time, Permanent
Salary: $19 per hour

About Us

We are a busy, customer-focused automotive repair shop in Mississauga dedicated to providing honest, high-quality service. We are looking for a friendly, organized, and reliable Receptionist / Service Scheduler to become an important part of our team.

As the first point of contact for our customers, you will play a key role in delivering excellent customer service while ensuring our daily operations run efficiently. If you enjoy working with people, have strong communication skills, and thrive in a fast-paced environment, we'd love to hear from you.

Job Description

The Receptionist / Service Scheduler is responsible for managing customer communications and keeping the shop's schedule organized. You will answer incoming calls, schedule and confirm appointments, respond to emails and WhatsApp messages, greet customers, and work closely with our technicians to ensure appointments and customer requests are handled efficiently.

This is a customer-focused role that requires professionalism, attention to detail, and excellent organizational skills.

Responsibilities

- Answer incoming phone calls professionally and assist customers with inquiries.
- Schedule, confirm, and reschedule service appointments.
- Respond promptly to customer emails and WhatsApp messages.
- Greet customers and provide exceptional customer service.
- Manage the daily service schedule and coordinate appointments with technicians.
- Follow up with customers regarding appointments,



estimates, and service updates.
- Maintain accurate customer and vehicle information.
- Prepare invoices, process payments, and perform basic administrative tasks.
- Keep the reception and office area organized and professional.
- Work collaboratively with the service team to ensure a smooth customer experience.

Qualifications

- Previous experience in reception, administration, customer service, or office support is preferred.
- Excellent verbal and written communication skills.
- Solid organizational and multitasking abilities.
- Professional, dependable, punctual, and customer-focused.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience in the automotive industry is an asset but not required. Training will be provided to the right candidate.

What We Offer

- Pay- $18.00/hr
- Full time, permanent position.
- Paid training.
- Friendly and supportive team environment.
- Opportunities for growth and career advancement.
- Stable employment with an established automotive repair shop.

Schedule

- Monday to Friday
- Occasional Saturdays or Sundays, as required

How to Apply

If you are friendly, organized, and enjoy providing excellent customer service, we'd love to hear from you.

Please submit your resume along with a brief introduction outlining your experience and why you would be a great fit for our team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $19.00 per hour

Work Location: In person

📌 Front Desk Receptionist (Mississauga)
🏢 Inferno autos
📍 Mississauga