Already have your Purple RAIC at Billy Bishop? Start Full-Time quickly at Billy Bishop.

CASS is urgently hiring experienced Baggage Service Attendant for critical baggage movement operations at Billy Bishop Airport. You’ll play a key behind-the-scenes role helping every airline at Pearson — moving bags for connecting passengers between terminals and positioning bags from the Terminal 1 Roadway to the laterals so flights can depart on time.

If you already hold a valid Purple RAIC and want secure Full-Time work with flexible shift options, apply today.

Job Overview

We are seeking a dedicated Baggage Service Attendant at Billy Bishop Airport to support U.S. CBP operations, with a primary focus on ensuring compliance with CBP requirements for baggage handling. Responsibilities include, but are not limited to, BIWIS scanning, transferring baggage to meet TSA screening requirements, and supporting contingency plans to maintain business continuity. The Baggage Service Attendant (BSA) is responsible for providing safe, efficient, and customer-focused baggage handling support throughout the airport baggage system. This role is passenger-facing and operationally critical, supporting both normal and contingency baggage operations. The attendant will interact with passengers, airline representatives, and airport operations to ensure timely baggage flow, issue resolution, and service recovery.

Responsibilities:

Passenger-Facing Services

- Assist passengers at the oversize BIWIS baggage area, including, lifting, and handling items such as strollers, sports equipment, musical instruments, and other non-standard baggage.
- Provide clear, courteous communication to passengers regarding and/or special handling procedures.
- Support baggage system contingency plans in coordination with airlines when necessary.

Baggage Handling Duties

- Lift, move, and position baggage within the baggage handling system,



when necessary.
- Transport baggage within the baggage handling system, bag room, and designated transfer areas.
- Transport connecting bags to ensure timely transfers between flights.

BIWIS & System Operations

- Scan baggage at BIWIS baggage drop points and other designated scanning checkpoints.
- Assist when necessary to resolve baggage jams or stoppages in accordance with standard operating procedures.
- Escalate system issues to baggage system maintenance and Nieuport Operations, when required.

Contingency & Irregular Operations Support

- Support baggage contingency plans, including irregular operations (IROPs), system outages, and peak volume periods.
- Adjust duties and priorities based on real-time operational needs.

Coordination & Communication

- Communicate effectively with airline personnel regarding baggage status, exceptions, and special handling requirements.
- Maintain active communication with Nieuport Operations to coordinate baggage flow, staffing needs, and operational adjustments.
- Relay operational issues, safety concerns, or passenger impacts promptly.

Key Requirements:

- Ability to lift and maneuver baggage (typically up to 50–70 lbs, as required).
- Ability to stand, walk, bend, reach, and work in a fast-paced environment for extended periods.
- Ability to climb ladders and work comfortably at heights.
- Capability to work in confined spaces, bag rooms, and around moving equipment.
- Adhere to all airport, TSA, CATSA, airline, and regulatory requirements.




- Maintain situational awareness in sterile, airside, and baggage handling environments.
- Report hazards, incidents, or injuries in accordance with established protocols.
- Perform additional baggage-related duties as assigned to support airport operations.
- Adjust work assignments, locations, and schedules based on passenger demand, flight activity, and operational constraints.
- Support cross-functional teams during peak periods or IROP situations.
- Deliver qualified, courteous passenger service at all times.
- Maintain accurate scanning and handling of baggage to support tracking and accountability.
- Demonstrate adaptability, teamwork, and situational awareness in a dynamic airport environment.
- Support on-time performance and overall airport operational efficiency.
- Provide documentation, participate in debriefs as needed, and supply operational information to Nieuport upon request.
- Manage and maintain accurate, organized records for reporting and audit purposes as required.

CASS is an equal-opportunity employer. We are committed to diversity, inclusion, and accessibility in the workplace. Accommodations are available upon request during the recruitment process. We celebrate differences and strive to create an environment where everyone can flourish.

Urgent Hiring – Full-Time & Casual Positions Open Now!

Full-Time shifts & Casual options available immediately. We are looking for reliable Purple RAIC holders to join our team right away. Qualified licensed candidates will be prioritized and contacted quickly.

Ready to get started?

- Apply today through Indeed. If you have your Purple RAIC, let us know! We’re moving quick to fill these roles.

Pay: $19.25 per hour

Benefits:

- Dental care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Baggage Service Attendant- Billy Bishop (Toronto)
🏢 AAI
📍 Toronto