Apply solid client service and banking product knowledge as a Business Banking Client Service Officer supporting complex client needs. This salaried role provides daily operational service.

At BMO, this officer resolves client concerns, identifies enhancement opportunities, and supports profitable client relationships. The work includes product guidance, escalation handling, reporting, documentation, and stakeholder collaboration. Client needs may be served through a pooled call center or dedicated relationship.

Key Responsibilities:

- Provide timely, accurate, and efficient operational client service
- Diagnose concerns and facilitate prompt problem resolution
- Identify enhancements and cross-sell opportunities for appropriate business lines
- Track metrics, milestones,



fees, reports, and dashboards
- Document requests and support change management activities

Requirements:

- Typically two to three years of relevant experience
- Post-secondary degree in a related field desirable
- In-depth knowledge of BMO banking products
- Strong oral and written communication skills
- Good organization, collaboration, analytical, and problem-solving skills

Use banking expertise, client advocacy, and escalation management to deliver responsive service through BMO Business Banking interactions.

📌 Business Banking Client Service Officer (Blainville)
🏢 BMO
📍 Blainville