Job Summary

We are seeking an experienced, motivated, and RECA-licensed Residential Community Managers to join our team full-time.

We are looking for an energetic, organized, and service-oriented professional who takes pride in delivering exceptional property management services while creating a positive living environment for residents.

As a Residential Community Manager, you will play an integral role in the daily operations of various rental properties, serving as the primary point of contact for residents and overseeing tenant relations, day time leasing, property inspections, maintenance coordination, and administrative responsibilities.

Working closely with a Maintenance Technician, contractors, vendors, and our broader property management team, you will help ensure the property is professionally maintained, operationally effective, and consistently meets our standards of excellence.

The ideal candidate is a proactive problem-solver who demonstrates sound judgment, takes initiative, communicates effectively, and is comfortable balancing multiple priorities in a fast-paced residential environment.

This is an excellent opportunity for experienced property management professionals who enjoy being actively involved in the communities they manage and take pride in providing outstanding service.

This role receives an annual wage plus vehicle and phone allowance.

Key Responsibilities

Tenant Relations & Community Management

- Serve as the primary point of contact for residents regarding all tenancy-related matters, inquiries, concerns, and requests.
- Build and maintain positive, professional relationships with residents while promoting a welcoming, respectful, and well-managed community.
- Address and resolve tenant complaints, concerns, disputes, and lease-related matters promptly, professionally, and fairly.
- Facilitate effective communication between residents, property management, maintenance personnel, vendors, and contractors.
- Ensure residents are informed of and understand their obligations under their tenancy agreements and applicable legislation.
- Prepare, file, and attend Residential Tenancy Dispute Resolution Service (RTDRS) proceedings as required.
- Address lease violations, tenant disputes, and other tenancy matters in accordance with company policies and Alberta's Residential Tenancies Act.
- Maintain accurate documentation of tenant interactions, complaints, disputes, incidents, and resolutions.
- Promote resident satisfaction and retention through responsive communication, professional service, and proactive problem-solving.

Leasing, Renewals & Occupancy Management

- Manage daytime leasing activities, including responding to inquiries, conducting property tours, and showing available rental units to prospective residents.
- Coordinate and process rental applications, tenant screening, and lease documentation.
- Prepare and execute tenancy agreements and lease renewals in accordance with company policies and established procedures.
- Proactively manage upcoming lease expirations, renewal opportunities, and resident retention.
- Coordinate resident move-ins and move-outs, ensuring all required documentation, inspections, and procedures are completed.
- Work closely with the Maintenance Technician to ensure vacant units are cleaned, repaired, inspected, and ready for occupancy.
- Assist with advertising available rental units, maintaining accurate vacancy listings,



and responding to prospective tenant inquiries.
- Monitor occupancy levels, rental market conditions, and opportunities to minimize vacancies.

Property Operations, Inspections & Maintenance Oversight

- Oversee the day-to-day operations of the residential community to ensure properties are maintained to a high professional standard.
- Conduct regular interior and exterior property inspections to assess cleanliness, safety, maintenance requirements, and overall property condition.
- Complete and document move-in, move-out, and other required residential unit inspections.
- Identify maintenance deficiencies, safety concerns, property damage, and areas requiring corrective action.
- Work closely with the dedicated Maintenance Technician to coordinate maintenance requests, preventative maintenance, repairs, and general property upkeep.
- Monitor and follow up on maintenance requests to ensure work is completed appropriately, efficiently, and within reasonable timeframes.
- Coordinate and communicate with approved contractors, vendors, and service providers regarding required repairs, maintenance, and property services.
- Monitor contractor and vendor activities to ensure work is completed satisfactorily and in accordance with company expectations.
- Assist with coordinating seasonal maintenance, building services, and preventative maintenance schedules.
- Ensure common areas, grounds, amenities, and vacant units are maintained to company standards.
- Identify and report potential property risks, operational concerns, and opportunities for improvement.
- Assist with emergency response coordination and resident communications when required.

Administration, Financial Coordination & Reporting

- Perform daily administrative duties necessary for the effective management of the residential community.
- Maintain accurate and organized tenant files, lease agreements, inspection reports, maintenance records, and property documentation.
- Utilize Yardi property management software for tenant records, leasing activities, maintenance tracking, reporting, and general administration.
- Prepare correspondence, notices, reports, and other documentation relating to property operations and tenant matters.
- Monitor rental accounts, follow up on outstanding rental payments, and assist with rent collection and arrears management.
- Review and verify tenant charges, contractor invoices, and maintenance-related expenses for accuracy.
- Assist with monitoring property operating expenses and approved budgets.
- Prepare and provide regular operational updates, occupancy information, maintenance reports, and other documentation as required.
- Maintain effective communication with management regarding property performance, operational challenges, and outstanding matters.
- Ensure accurate data entry, record keeping, and compliance with company policies, procedures, and applicable legislation.

Qualifications & Experience

Required Qualifications

- Valid RECA license in Property Management is a must.




- Previous experience in residential property management, community management, or a closely related role.
- Strong knowledge of Alberta's Residential Tenancies Act, leasing practices, tenant relations, and residential property management procedures.
- Proven ability to manage tenant concerns, resolve disputes, and handle challenging situations professionally.
- Strong organizational, administrative, and time-management skills.
- Excellent written and verbal communication skills, including professional telephone and email etiquette.
- Ability to work independently, take initiative, exercise sound judgment, and effectively manage competing priorities.
- Robust computer proficiency, including Microsoft Word, Excel, Outlook, and related office applications.
- A professional, approachable, and customer-focused attitude with a robust commitment to service excellence.
- Consistent and reliable form of transportation for travel to various properties within portfolio

Preferred Qualifications

- Three or more years of residential property management experience.
- Experience using Yardi property management software.
- Previous experience preparing, filing, or attending RTDRS proceedings.
- Experience coordinating maintenance personnel, contractors, and vendors.
- Familiarity with building maintenance systems, property inspections, and preventative maintenance practices.
- Experience with leasing, tenant screening, rental marketing, and resident retention initiatives.
- Familiarity with computerized maintenance management systems (CMMS).
- Experience with property operating budgets, financial reporting, and rental arrears management.

What We're Looking For

We are seeking individuals who bring more than just technical property management knowledge. Successful candidates will demonstrate:

- Accountability: Take ownership of responsibilities and follow through on commitments.
- Initiative: Identify concerns and take appropriate action without requiring constant direction.
- Exceptional Customer Service: Communicate respectfully and professionally while maintaining appropriate boundaries and enforcing company policies.
- Problem-Solving Skills: Approach challenges calmly, objectively, and with a solutions-focused mindset.
- Attention to Detail: Maintain accurate records, identify property deficiencies, and ensure important matters are not overlooked.
- Teamwork: Work collaboratively with fellow Community Managers, Maintenance Technicians, vendors, contractors, and management.
- Time Management: Prioritize competing demands and ensure tenant matters, inspections, maintenance follow-ups, and administrative tasks are addressed promptly.
- Professionalism & Integrity: Demonstrate sound judgment, confidentiality, reliability, and a commitment to doing what is right.

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Application question(s):

- Do you have consistent and reliable access to a vehicle for travel to various properties within this portfolio?

Experience:

- Residential Property Management: 3 years (preferred)

Language:

- English (required)

Licence/Certification:

- RECA Property Management License (required)

Work Location: In person

📌 RECA Licensed Residential Community Manager (West Edmonton)
🏢 Important Business
📍 West Edmonton