KEY RESPONSIBILITIES

- Supervise and support Front Desk Agents during assigned shifts.
- Lead by example and maintain a qualified, welcoming Front Desk environment.
- Complete and oversee accurate guest check-ins, check-outs, room assignments, and guest requests.
- Maintain accurate guest, reservation, payment, and vehicle information.
- Monitor arrivals, departures, room availability, VIPs, special requests, and room status.

· Monitor room availability and room rates. Make adjustments when needed to maximize room revenue

- Handle guest complaints and resolve issues professionally and within established guidelines.
- Assist with employee training, coaching, shift coverage, sick calls & performance concerns.
- Ensure proper shift balancing procedures.
- Coordinate with Housekeeping, Maintenance, Security, Restaurant, Reservations, Sales, and Management.
- Ensure parking tags, keys, breakfast information, and other guest materials are properly issued and explained.
- Monitor and correct reservation,



billing, and Stayntouch discrepancies.
- Complete required reports, logs, incident documentation, and shift notes.
- Follow and enforce hotel safety, security, emergency, and guest privacy procedures.
- Ensure Front Desk employees follow established hotel standards and procedures.
- Assist the Front Office Manager with departmental projects, procedures, and operational improvements.
- Maintain knowledge of hotel services, amenities, rates, packages, and local attractions.

Pay: $45,000.00-$50,000.00 per year

Application question(s):

- How many years of Hotel Front Desk Management do you have?

Experience:

- Supervising: 2 years (required)
- Hotel : 2 years (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Assistant Front Desk Manager (Niagara Falls)
🏢 Vittoria Hotel & Suites
📍 Niagara Falls