Job Overview

Fredericton Volkswagen is seeking an experienced Automotive Financial Services Manager to manage the business office process for new and pre-owned vehicle transactions. We need someone with a strong command of manufacturer incentives, lease and finance contracts, and the organization to move every deal from customer handoff through to funding.

You will use a structured menu selling process to help customers select appropriate protection products, generate business office revenue, and take ownership of accurate paperwork and dependable follow-through. Previous hands-on experience in an automotive dealership business office is required.

Responsibilities

Manufacturer incentives and deal structure

- Review Volkswagen and lender programs as they change. Understand promotional rates, retail cash, loyalty and other incentives, including eligibility, expiry dates, required documents, and which offers can be combined.
- Apply the correct programs to each vehicle and customer. Explain the financial differences between available cash, lease, and finance offers.
- Keep quotes, deal worksheets, signed contracts, and incentive claims consistent. Coordinate claim submissions and follow up on missing or rejected incentives.

Finance and lease contracts

- Structure and review transactions accurately, including interest rates, terms, amortization, payment frequency, down payments, trade equity, taxes, fees, and amounts financed.
- Understand lease residuals, kilometre allowances, excess-use charges, and end-of-term responsibilities. Explain these clearly before customers sign.
- Verify that every contract reflects the agreed transaction and lender approval.



Resolve discrepancies and complete any required revisions promptly.

Lender approvals and relationships

- Submit complete, accurate credit applications with the required customer authorization and supporting information.
- Work with lenders to secure appropriate approvals, satisfy all conditions, and track approval expiry dates. Communicate outstanding requirements early.
- Verify identity and supporting documents, identify inconsistencies, and escalate concerns. Confirm delivery conditions are satisfied before authorizing release.

Experience

- Proven experience in automotive dealership management or a similar automotive sales leadership role.
- Robust background in financial services specifically using a Menu Sales Process to present anncilary products such as extended warranty, lease end products, loan life and disability insurance, etc.
- Excellent customer service skills with the ability to build lasting client relationships.
- Proficiency in sales techniques, math skills for calculating deals and payments, and understanding of dealership operations.
- Prior experience working with dealership management systems is preferred.

This position works very closely with the sales team ensuring all dealership opportunities are properly manged in a manner that ensure an exceptional client experince.

Pay: $115,000.00-$175,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Application question(s):

- Able to work evenings and weekends?

Experience:

- Automotive Sales: 3 years (required)

Work Location: In person

📌 Automotive Business Manager (Fredericton)
🏢 Fredericton Volkswagen
📍 Fredericton