Position Overview

As the first point of contact for our customers, you will play a crucial role in representing our brand. You will handle daily administrative tasks, manage incoming communications, and support financial tracking. The ideal candidate is an independent self-starter who can research answers to customer questions on their own, handle invoicing and accounts, and confidently coordinate with suppliers to manage our inventory needs.

Key Responsibilities

- Customer Service & Communication: Answer phone calls, respond to emails, and greet walk-in customers with a professional and friendly demeanour.
- Supplier Coordination & Inventory: Work directly with our suppliers to order required parts and inventory to keep our jobs moving smoothly.
- Independent Problem Solving: Act as a resource for customers by independently researching answers to their questions and finding solutions to daily office challenges.
- Financial Data Entry: Handle data entry for accounts payable, follow up on accounts receivable, and generate invoices and estimates for customers.
- Collaboration: Work closely with our Office Manager to support daily administrative operations and team logistics.
- Office Support: Assist with filing, organizing paperwork, and maintaining a clean, professional office environment.

Qualifications & Key Assets

- Self-Starter Mentality: Highly motivated, proactive, and able to work independently with minimal supervision.
- Research & Problem-Solving Skills: Ability to think on your feet, investigate customer inquiries thoroughly, and provide accurate answers.
- Inventory or Purchasing Experience:



Ability to communicate clearly with suppliers, track orders, and manage stock levels is a major asset.
- Software Proficiency: Strong working knowledge of QuickBooks and Microsoft Excel is a major asset for handling billing, data entry, and order tracking.
- Customer Service Excellence: Strong interpersonal skills with a genuine desire to help customers and resolve inquiries effectively.
- Attention to Detail: High accuracy in entering payables, tracking receivables, and drafting accurate estimates and inventory orders.

What We Offer

- Consistent hours (7 hours per day, Monday through Friday).
- A supportive, team-oriented working environment.
- Benefits package available upon completion of the probationary period.
- Opportunity to work closely with management and grow your administrative and bookkeeping skills.

How to Apply

If you are a detail-oriented professional with a passion for customer service, we want to hear from you! Please submit your resume and a brief cover letter outlining your experience to [email protected] or drop it off in person at our office.

Sharp Edge Heating & Ventilation is an equal prospect employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Work Location: In person

Pay: $18.00-$22.00 per hour

Expected hours: 7.0 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Front Office Assistant (Slave Lake)
🏢 Sharp Edge Heating & Ventilation
📍 Slave Lake