Position Summary

The Quality Improvement Decision Support Specialist (QIDSS) supports participating Family Health Teams (FHTs) in using quality-improvement methods, reliable information, and digital tools to improve primary care delivery, organizational performance, and patient outcomes.

Employed by the West Carleton Family Health Team, this shared position works collaboratively with leaders, clinicians, and staff across multiple FHTs in the Champlain region. The QIDSS supports data quality, performance measurement, quality-improvement planning, and the effective use of information for clinical, operational, and strategic decision-making.

The position may also contribute to cooperative primary care and regional health-system initiatives.

Roles and Responsibilities

- Collaborate with teams to identify quality-improvement, performance-measurement, and data-quality needs.
- Support the development, implementation, monitoring, and evaluation of quality-improvement plans and initiatives.
- Help teams establish meaningful indicators, baselines, targets, and processes for measuring progress.
- Support decision-making by analyzing and interpreting available quantitative and qualitative information.
- Provide guidance on the collection, interpretation, analysis, and presentation of information.
- Support the development of reports, dashboards, presentations, and other decision-support resources.
- Identify gaps and inconsistencies in data capture and work with teams to develop practical solutions.
- Support processes that improve the accuracy, completeness, consistency, and reliability of information.
- Assist teams in using electronic medical records and other digital tools in ways that support reliable documentation, reporting, workflow improvement, and patient care.
- Act as a coach and change agent, building teams’ capacity in quality improvement, data quality,



and performance measurement.
- Support program planning and evaluation by contributing measurement, analytical, and quality-improvement expertise.
- Build effective working relationships with participating organizations, clinicians, staff, and system partners.
- Facilitate shared learning and the spread of effective practices, tools, and resources.
- Participate in local, regional, and provincial quality-improvement, digital-health, and primary care initiatives as appropriate.
- Ensure work is conducted in accordance with applicable privacy, confidentiality, information-management, and data-governance requirements.
- The ability to lead and/or support strategic planning at the individual Family Health Team level, will be considered a strong asset.

Qualifications and Skills

- University degree in a related discipline (health administration and planning, health information management, health sciences, statistics, business administration) or equivalent experience and education
- Experience in quality improvement, decision support, performance measurement, program evaluation, health information, or a related area.
- Knowledge of primary care and interdisciplinary team-based care.
- Experience working with electronic medical records, clinical information systems, or other digital-health tools.
- Knowledge of data-quality principles, indicator development, and performance measurement.
- Strong analytical and critical-thinking skills,



with the ability to translate information into practical findings and recommendations.
- Strong communication, facilitation, coaching, presentation, and interpersonal skills.
- Ability to explain technical or complex information clearly to a range of audiences.
- Demonstrated ability to build and maintain effective working relationships with diverse teams and partners.
- Understanding of change management, adult learning, and approaches that support inclusive learning environments.
- Ability to manage multiple priorities, work independently, and collaborate across organizations.
- Proficiency with commonly used reporting, visualization, productivity, and collaboration tools, with the ability to learn new systems quickly.
- Valid Ontario driver’s licence and ability to travel between participating sites as required.

Reporting and Accountability

The QIDSS is employed by and reports administratively to the the Executive Director of West Carleton Family Health Team. Priorities and work planning are established collaboratively with participating FHTs through the shared-position structure.

Job Specification

Location(s)

- This home base for the position will be hybrid from home, WCFHT, and partner sites. There is flexibility in the frequency of the locations described and most of the work has the ability to be performed remotely.

Hours of Work

- This position typically works 37.5 FTE between Monday and Friday, 9 a.m. to 5:00 p.m., but evening and weekend work may be required. It is anticipated that the incumbent will flex her/his hours in those circumstances to 37.5 hours per week. Overtime may be required to meet deadlines.

Status

- Full time.

Job Type: Full-time

Pay: $40.00-$43.00 per hour

Education:

- Bachelor's Degree (preferred)

Experience:

- health care QI: 1 year (preferred)

Work Location: Hybrid remote in Carp, ON

📌 Quality Improvement Decision Support Specialist (hybrid/remote) (Carp)
🏢 West Carleton Family Health Team
📍 Carp