Title: Sr. Manager, IT Security and Operations
Location: Remote, Canada
Reports to: Chief Technology Officer (CTO)

About Vos Collection

Vos Collection is a growing healthcare platform bringing together leading medical aesthetics and wellness practices across North America. Our organization is built around clinical excellence, innovation, exceptional patient experiences, and the people who make them possible.

As we continue to grow through both organic expansion and acquisitions, our technology infrastructure, security, and operational capabilities are increasingly critical to how we support our clinics, corporate teams, and healthcare professionals.

The Opportunity

Vos Collection is seeking a Sr. Manager, IT Security & Operations to lead the security, infrastructure, and day-to-day technology operations supporting our growing organization.

This is a highly hands-on leadership role for an experienced IT professional who can operate strategically while remaining close to the technical details. The successful candidate will lead a team of approximately five, oversee our technology and security workplace, manage vendor relationships, support end users, and ensure our systems can scale with a multi-location healthcare organization.

A significant component of this role will be supporting mergers and acquisitions. You will play a key role in assessing, integrating, migrating, and standardizing technology environments as new businesses and locations join Vos Collection.

The ideal candidate brings strong technical expertise, sound judgment, accountability, and the ability to communicate confidently with everyone from technical teams to executive leaders and healthcare Key Opinion Leaders.

Success means building a dependable, cost-conscious IT operation through strong team leadership, clear vendor accountability, and effective use of external specialists.

Key Responsibilities

IT Security & Infrastructure

- Lead the organization's information security strategy, policies, practices, and day-to-day security operations.
- Manage and continuously improve security technologies and platforms, including Fortinet, CrowdStrike, and related security solutions.
- Oversee Microsoft Azure environments, infrastructure, access management, and cloud security.
- Manage servers, networks, systems, infrastructure, and integrations across a distributed, multi-location organization.
- Identify and address vulnerabilities, security risks, and infrastructure gaps.
- Support security monitoring, incident response, access controls, and ongoing risk mitigation.
- Develop and maintain appropriate security practices for healthcare-related data, including protected health information (PHI).
- Partner with internal stakeholders and external vendors to ensure systems remain secure, reliable, and scalable.

M&A;, Integrations & Technology Transformation

- Lead technology due diligence and integration activities associated with acquisitions.
- Assess technology environments, infrastructure, security controls, systems, and vendors within newly acquired businesses.
- Develop and execute technology migration and integration plans.
- Build and implement systems, integrations, and infrastructure required to bring new locations into the Vos Collection workplace.
- Standardize technology, security,



and operational processes across multiple locations and business units.
- Identify opportunities to improve scalability, efficiency, security, and user experience across the organization.
- Work cross-functionally with Operations, Finance, HR, Clinical leadership, and other stakeholders throughout the integration process.

IT Operations & End-User Support

- Oversee day-to-day IT operations and ensure timely, high-quality support for employees across the organization.
- Lead and support help desk and end-user servicing, ensuring issues are appropriately prioritized, escalated, and resolved.
- Establish service standards, processes, and accountability for IT support.
- Ensure employees have the technology, systems, access, and resources required to perform their roles effectively.
- Troubleshoot and provide guidance on complex technical issues when escalation is required.
- Maintain appropriate documentation, processes, and systems for IT operations.

Team Leadership

- Lead, mentor, and develop a team of approximately five IT professionals.
- Establish clear expectations, ownership, priorities, and accountability across the team.
- Foster a collaborative, solutions-oriented team culture.
- Provide coaching, development, and performance feedback.
- Ensure the team follows through on commitments and delivers against organizational priorities.
- Balance strategic initiatives with day-to-day operational requirements.

Vendor & Stakeholder Management

- Own relationships with key technology, security, infrastructure, and service vendors.
- Evaluate vendors, services, and technology solutions based on organizational needs, security, scalability, and value.
- Manage vendor performance, contracts, service levels, and escalations.
- Partner with senior leaders and executives to understand business needs and translate them into technology solutions.
- Communicate complex technical and security matters clearly to non-technical audiences.
- Build trusted relationships with leaders, clinicians, and healthcare Key Opinion Leaders across the organization.
- Represent IT as a collaborative business partner rather than simply a support function.

Qualifications

Required Experience

- 7+ years of progressive IT experience, including 3+ years in a Senior Manager or comparable IT leadership role.
- Demonstrated experience leading an IT team, ideally with direct responsibility for a team of approximately five or more.
- Strong hands-on experience with information security technologies, including platforms such as Fortinet and CrowdStrike.
- Strong experience with Microsoft Azure, including cloud infrastructure, security, access, and administration.
- Strong understanding of IT infrastructure, servers, networks, systems, integrations, and migrations.
- Demonstrated experience building, implementing, integrating, or migrating technology systems.
- Experience supporting multiple locations, business units, or distributed organizations.




- Experience overseeing or supporting help desk and end-user IT services.
- Experience managing technology vendors and third-party service providers.
- Proven ability to lead teams with accountability, ownership, and follow-through.
- Robust communication skills and demonstrated ability to engage with executive-level stakeholders.
- Ability to translate technical concepts and risks into clear business language.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced, growing environment.

Preferred Experience

- Experience supporting mergers, acquisitions, or post-acquisition technology integrations.
- Experience in a multi-unit, multi-location, or healthcare setting.
- Knowledge or experience with HIPAA, PHI, and healthcare data security requirements.
- Experience with healthcare technology environments, clinical systems, or regulated data.
- Experience establishing or scaling IT infrastructure within a rapidly growing organization.
- Experience with technology due diligence during acquisitions.
- Relevant IT, cybersecurity, cloud, or infrastructure certifications.

What We're Looking For

We are looking for a leader who is technically solid, highly accountable, and genuinely collaborative.

You are someone who takes ownership rather than waiting to be asked. You follow through on commitments, solve problems proactively, and are comfortable getting into the details when needed. At the same time, you understand that successful IT leadership is about more than technology — it is about people, relationships, communication, and enabling the business to operate effectively.

You are comfortable working across a complex, multi-location environment and can move seamlessly between strategic conversations with executives and hands-on conversations with your technical team.

You bring confidence and professionalism to executive-level conversations and understand how to communicate appropriately with healthcare leaders and Key Opinion Leaders.

Most importantly, you are a team player and trusted business partner who brings sound judgment, ownership, and a solutions-oriented mindset to everything you do.

Why Vos Collection?

At Vos Collection, technology plays an increasingly important role in how we support our people, our clinics, and the exceptional experiences we deliver to patients.

This is an chance to join a growing organization at an important stage of its evolution and have a meaningful impact on the technology, security, and infrastructure that will support our next phase of growth.

You will have the opportunity to shape systems and processes, build scalable infrastructure, support acquisitions, develop a high-performing team, and partner directly with leaders across the organization.

Application question(s):

- Do you have 7+ years of progressive IT experience, including 3+ years in a Senior Manager or comparable IT leadership role?
- Do you have experience leading an IT team, ideally with direct responsibility for a team of approximately five or more?
- Do you have experience experience supporting mergers, acquisitions, or post-acquisition technology integrations?
- Please state your salary expectations. ($CAD)

Experience:

- Vendor management: 5 years (required)

Work Location: Remote

📌 Sr. Manager, IT Security and Operations (Canada)
🏢 Vos Collection
📍 Canada