Bilingual Repayment Services Representative

Full-Time | Remote

We are currently recruiting for a Bilingual Repayment Services Representative to provide exceptional service to customers while supporting loan repayment operations.

This role is responsible for account monitoring, collections, customer communication, payment processing, reporting, and administrative support.

The ideal candidate will have experience in receivables, collections, or financial services, along with strong communication, organizational, and problem-solving skills.

Key Responsibilities

- Monitor accounts receivable alerts and follow up with customers regarding overdue accounts, NSF payments, repayment obligations, and account discrepancies.
- Contact customers approaching repayment deadlines to help prevent defaults and maintain account compliance.
- Respond to customer inquiries by phone and email in both French and English.
- Process loan repayments, pre-authorized debits, payment schedule changes, contingency transfers, and other account transactions.
- Collect and review required documentation to support repayment activities.
- Prepare and distribute demand letters, settlement agreements, and account-related correspondence.
- Maintain accurate customer records and update information within internal systems, including KiSSFLOW.
- Process and reconcile cheque payments and support repayment reporting activities.
- Monitor repayment email inboxes and voicemail messages, ensuring timely follow-up.
- Assist with administrative tasks and support overall repayment operations as required.

Qualifications

- Fluency in French and English (written and verbal).




- College diploma in Business or a related field.
- Minimum 1-3 years of experience working in a bilingual environment.
- Minimum 1-3 years of experience in collections, receivables, account administration, or a related field.
- Experience within financial services, lending, or agricultural finance is considered an asset.
- Strong customer service, communication, and relationship-building skills.
- Excellent organizational skills and attention to detail.
- Ability to manage difficult conversations professionally and negotiate payment solutions.
- Strong analytical and problem-solving abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- High level of professionalism, integrity, and accountability.

Technical Skills

- Advanced proficiency in Microsoft Word and Excel.
- Experience with Portfolio Plus and LOMA is considered an asset.
- Familiarity with KiSSFLOW and Cyberquery is an asset.
- Comfortable using phone systems and digital communication platforms.

What You Bring

- A customer-focused and professional approach.
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and time-management abilities.
- Confidence handling sensitive customer conversations.




- Strong problem-solving and decision-making skills.
- A collaborative attitude and willingness to support team objectives.

What's In It For You

- Chance to join a professional and supportive team.
- Collaborative and team-oriented work environment.
- Valuable experience within financial services and repayment operations.
- Career growth and development opportunities.
- Competitive compensation.
- Comprehensive onboarding and training.

How to Apply:

Interested candidates are encouraged to apply through Express Employment Professionals Guelph. Apply online or call (phone hidden) or email resume to [email protected]

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.

Pay: $45,000.00-$55,000.00 per year

Language:

- French (required)

Work Location: Remote

📌 REMOTE Bilingual Repayment Services Representative (Canada)
🏢 Express Employment Professionals
📍 Canada