Job Description: (Includes but not limited to):

- Proactively update key stakeholders on project progress

Submit weekly updates and tracking sheets

Follow up with store managers and above store leaders to ensure assigned tasks are completed

Ability to hold calls with stakeholders to identify opportunities in the business and provide solutions

Ability to coach and help develop stakeholders

Running multiple reports accurately for the operations teams. Understanding the reports and be able to present the data.

Improve customer and restaurant experience based on customer feedback

Manage customer recovery program and issues related to customer experience and recovery

Ability to manage multiple projects at the same time

Desired Skills

- Should have excellent computer and communications skills and exhibit outstanding organization characteristics.

Should be detailed oriented

Problem-solver with demonstrated critical thinking ability to creatively meet goals

Project management prowess with demonstrated critical-path mastery and ability to "get things done"

Ability to execute within established process and framework but able to freestyle if needed

Bias for action and taking the initiative to meet targets

Ability to follow up with multiple stakeholders to ensure tasks are completed

Ability to produce KPI reports,



clearly communicate KPI reports and action/improve the KPI results

Inspired and driven by helping organizations and others succeed

Strong communication, writing and interpersonal skills with demonstrated creativity and accountability in the workplace.

Exceptional time-management skills, multi-tasking skills and the ability to work in a fast-paced, ever-changing environment

Should have valuable stress management

Must have the ability to conform to deadlines

Should be Detailed and Results oriented

Driven, self-motivated and able to take charge of a situation and lead when required

Ability to work with minimal supervision and in a team environment

Analytical and Critical Thinking

Strong Leadership and problem solving skills

Should be a team player

High level of integrity, confidentially, and accountability

Must be able to pass a basic security clearance

Education Desired:

- Post-Secondary Degree in Hospitality or Business Management OR
- Bachelor of Science (Specialization) Mathematics and Economics Major OR
- Should be proficient in Microsoft Office (word, excel, power point, outlook)
- Restaurant industry/Management experience preferred

Work Location: In person

📌 Operations Support (Edmonton)
🏢 KFC
📍 Edmonton