Victoria Newitt Recruitment Inc has been retained by a confidential client to search for a Retail Store Manager.

Retail Store Manager

Employment Type: Permanent, Full time
Function: Retail Operations
Work Environment: On-site, retail store
Schedule: Five days per week, based on the store schedule
Reports To: District Manager
Working Hours: As scheduled

The Opportunity

We are seeking an experienced Retail Store Manager to lead the day-to-day operations of a busy retail location. This individual will be responsible for driving sales performance, managing operating expenses, developing a high-performing team, and ensuring a positive customer experience.

This is a hands-on leadership role suited to someone who enjoys balancing commercial performance with people management and operational execution. The successful candidate will take ownership of store results, identify opportunities to improve efficiency, and foster a workplace where employees are supported, accountable, and motivated to succeed.

What’s on Offer?

- Competitive compensation with performance-based incentives.
- Extended health and dental benefits.
- Paid vacation.
- Employer contribution toward gym membership.
- Employee discounts on store purchases.
- On-site parking at select locations.
- Opportunities for professional development and career progression.
- A collaborative, team-oriented work environment.
- The opportunity to contribute ideas and influence operational improvements through regular leadership discussions.

What You’ll Bring

- At least five years of practical retail experience, ideally with previous responsibility for leading a store or team.
- A strong customer service mindset and the ability to set a positive example for others.
- A track record of achieving sales targets while managing expenses and operational costs.
- Excellent interpersonal and communication skills, with the ability to build effective relationships with employees and customers.




- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
- Sound judgement, analytical thinking, and the ability to resolve problems calmly and effectively.
- Experience across the employee lifecycle, including recruitment, onboarding, training, performance management, coaching, development, and employee exits.
- Working knowledge of Microsoft Word and Excel.
- First Aid training or other relevant professional certifications would be considered an asset.

Key ResponsibilitiesStore Operations and Commercial Performance

- Lead daily store operations to achieve sales, profitability, and productivity objectives.
- Develop and implement plans to meet business targets, adjusting priorities and approaches as required.
- Monitor controllable expenses, manage operating costs, and maintain performance against budget.
- Identify opportunities to increase revenue, improve efficiency, reduce unnecessary costs, and strengthen overall store performance.
- Ensure store activities comply with applicable employment, health and safety, and other relevant regulatory requirements.
- Maintain consistent operational standards and ensure work is completed efficiently and effectively.

Customer Experience

- Establish and maintain high standards of customer service throughout the store.
- Address customer feedback, complaints, and service issues professionally, working toward timely and appropriate resolutions.
- Build a customer-focused culture in which employees take ownership of service quality and customer satisfaction.
- Coach and develop team members to strengthen their customer interactions and consistently deliver a positive shopping experience.





People Leadership and Development

- Lead, motivate, and develop the store team, setting clear expectations and promoting accountability.
- Oversee recruitment, onboarding, training, performance reviews, coaching, and disciplinary processes in line with established policies.
- Provide ongoing guidance and constructive feedback to improve individual and team performance.
- Lead by example by actively participating in daily store activities and supporting the team when needed.
- Ensure merchandise is presented on the sales floor in a clean, safe, organised, and visually appealing manner.
- Delegate responsibilities effectively, monitor progress, and follow up to ensure tasks are completed accurately and on time.
- Maintain open, consistent communication across the team.
- Apply fair, consistent, and professional practices when making hiring, performance management, and employment-related decisions.

The Ideal Candidate

You are a practical, results-oriented retail leader who is equally comfortable working alongside your team and managing the commercial aspects of a store. You take initiative, use sound judgement, and understand how strong people leadership, excellent customer service, and disciplined operational management contribute to business success.

You thrive in a dynamic environment, adapt quickly to changing priorities, and are motivated by the opportunity to improve results while building a capable and engaged team.

Compensation & Benefits
The range offered for this position is: $70,000.00 – $85,000.00 annually.

Compensation offered within this range is based on factors unique to each candidate, including skills, qualifications, experience and credentials.

If this position suits your skills and experience, we want to talk to you!

Please apply by submitting your resume and a covering letter outlining why you are a suitable candidate for this exciting role.

Pay: $70,000.00-$85,000.00 per year

Work Location: In person

📌 Retail Store Manager (Vernon)
🏢 Victoria Newitt Recruitment
📍 Vernon