Job Summary

Duties

- Provide information about products and services, assisting customers with their needs and offer viable solutions.
- Resolve customer complaints efficiently while maintaining a positive attitude.
- Engage in upselling opportunities to enhance the customer experience and drive sales.
- Maintain accurate records of customer interactions through data entry into our systems.
- Follow up with customers to ensure satisfaction and gather feedback on their experience.
- Collaborate with team members to improve service delivery and share best practices.
- Adhere to company policies regarding phone etiquette and customer interactions.

Qualifications

- Bachelors' Degree
- Strong computer skills
- Ability to work independently and within a team
- Prompt, reliable, and responsible




- Previous working experience in retail sales/ packing and shipping industry preferred
- Strong problem solving skills
- Excellent problem-solving abilities and a proactive approach to resolving issues. Friendly and outgoing personality
- Solid sales-oriented attitude
- Able to lift 30+ pounds

Job Types : Full-time, Permanent

Pay: $16.00-$18.00 per hour

Benefits :

- Company events
- Paid time off
- Store discount

Education :

- Bachelor's Degree (required)

Experience :

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Associate (Calgary)
🏢 Sky Mart
📍 Calgary