Job Summary NEW LOCATION opening soon in Niagara Falls! We are so excited to finally open in Niagara Falls!! We are seeking dedicated and motivated Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting our products and services. This position requires strong communication skills, a customer-centric attitude, and the ability to analyze customer needs effectively. Your ability to connect with customers and understand their needs will be essential in creating a positive experience.

Responsibilities

We are seeking reliable, extremely outgoing individuals who are self motivated, enjoy engaging with our customers and like working in a team environment. You must like to have fun, work hard and laugh!!

This position requires you to have ability to multi task while providing amazing service, to greet, explain and communicate to our guests throughout the day. A focus on healthy living and clean eating is an asset. Previous experience in the food industry is an must.

Looking for full time and part time staff. All shifts available

Please include your availability

$17.50+ per hour

Responsibilities include :

- Exceptional guest service throughout the shift
- Greeting each customer as they walk in
- Explaining the menu to new customers

Preparing food for the customer and complying with diet and allergies they have discussed with you

- Remembering and creating a personalized relationships with regular customers
- Ensuring each food product is made up to Urban Cravings standards and public health standards
- Handling cash and debit transactions
- Daily cleaning tasks such as sweeping/mopping etc.

Benefits :

- Flexible working hours
- All holidays off!!
- Casual dress




- Great tips!

Requirements :

- Excellent communication skills, friendly and outgoing, enjoys chatting with customers!
- Ability to communicate effectively with customers
- Prior experience in customer service a must and food service a

Duties

- Greet customers warmly and assist them
- Process customer transactions accurately and efficiently using the cash register.
- Handle cash, credit, and debit transactions while ensuring proper cash handling procedures are followed.
- Conduct product demonstrations to showcase features and advantages to customers.
- Upsell products by identifying customer needs and recommending suitable options.
- Maintain a clean and organized checkout area, ensuring all merchandise is properly displayed.
- Collaborate with team members to meet sales goals and enhance customer satisfaction.
- Address customer complaints or concerns promptly and professionally to ensure resolution.

Skills

- Strong time management skills to handle multiple tasks efficiently in a fast-paced environment.
- Excellent customer service skills with the ability to engage effectively with diverse customers.
- Proficient in cash handling procedures, ensuring accuracy in all transactions.
- Organizational skills that help maintain an orderly work environment and streamline operations.

Join us in delivering outstanding service while fostering a welcoming environment for our customers!

Job Types : Full-time, Part-time

Pay: $17.50-$20.00 per hour

Expected hours: 10 - 40 per week

Job Types : Full-time, Part-time

Pay: $17.50-$23.00 per hour

Expected hours: 10 - 40 per week

Additional pay:

- Tips

Benefits :

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

Expected start date: 2025-02-20

📌 Customer Service / Hospitality (Niagara Falls)
🏢 Urban Cravings
📍 Niagara Falls