Bilingual Customer Service Agent (EN/FR) - Remote

Salary : $19.31/hour Type : part-time - Permanent Location : Remote, anywhere in Canada Schedule : 20 to 35 hours/week, including weekends

- After training is completed, students may reduce their hours to as low as 15 hours/week if needed._

About Us

At i24 Call Management Solutions, we are a shared call center providing 24/7/365 service to businesses across Canada.

We serve a wide range of industries, including:

- Healthcare professionals
- Property management
- Essential services
- Service-based businesses
- Professional offices

Our role is to act as a bridge between callers and our clients by following their procedures and scripts, and accurately relaying information.

✔ No sales ✔ No outbound calls ✔ Detailed scripts provided for each client ✔ Structured, professional, and human-centered service

What You’ll Do

As a bilingual customer service agent, you will:

- Answer incoming calls by following client-specific scripts and protocols
- Provide professional, empathetic, and clear service in English
- Act as an intermediary by relaying messages and key information to clients
- Write clear, structured, and accurate call notes
- Handle a variety of situations: emergencies, maintenance calls, professional follow-ups, specific instructions, etc.
- Collaborate with a remote team across Canada

Training

We offer a fully remote, 4-week training program via Zoom , covering:

- System usage
- Script handling
- Call prioritization
- Emergency and non-emergency procedures
- Communication best practices

Training schedules can be adapted for students. After training, student employees may reduce their hours to as little as 15 hours/week.

Required English Level

An advanced level of English (spoken and written) is required to:

- Follow scripts and instructions often written in English




- Communicate clearly with English-speaking callers
- Write messages and follow-ups for English-speaking clients
- Understand complex calls (emergencies, technical instructions, medical or maintenance information)
- Interact with contacts across Canada

What We OfferCompensation

- $19.31/hour
- Regular feedback and evaluations
- Performance recognition and growth opportunities

Benefits

- Paid vacation and sick days
- Comprehensive group insurance (medical, dental, vision, life, disability)
- Employee Assistance Program (EAP)
- Wellness program
- Virtual social activities
- Casual work environment
- Stable, professional, and human-focused workplace

Professional Development

- External training through:

- CAMX - Canadian Call Management Association

- ATSI - Association of TeleServices International

- Ongoing coaching and skills development

Remote Work - Equipment & Requirements

Equipment is provided after the probation period.

You must have:

- Wired (Ethernet) internet connection of 50 Mbps+
- PC / Laptop (Mac and Chromebook not supported)
- Headset and webcam
- Quiet workspace

Schedule

Our call center operates 24/7.

- Shifts between 6 a.m. and midnight (depending on needs)
- Rotating weekends or every other weekend

Not available:

- Monday to Friday, 9 a.m. to 5 p.m. only
- Only shifts after 5 p.m.

We aim to balance your preferences with operational needs.

Why Join i24

- Warm, collaborative, Canada-wide team
- Structured, stable work without sales pressure
- Wide variety of calls and scenarios
- Company focused on respect, quality, and people
- Opportunity to grow in a skilled remote environment

Ready to join us?

Pay: From $19.31 per hour

Benefits :

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

Work Location: Remote

📌 English Customer Service Agent - Remote (Canada)
🏢 I24 Solutions De Gestion Dappels Call Management Solutions
📍 Canada