Essential Duties and Tasks

- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support productive operations.
- Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
- All other duties as assigned.

Qualifications, Education and Experience

- HS/GED required; AS preferred
- Microsoft Excel
- 3-5 years' experience in a related field experience in a related field required.
- This position has no leadership duties.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
- Exceptional time management and organization skills.



Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

Perks

- Benefits
- On-site Parking
- Bonus

Pay Range (CAD) : $65,000 to $75,000 per year

Vacancy status

- This posting is not for an existing vacancy.

Pay range note : This pay range reflects our good-faith estimate of the role's expected range at the time of posting. Pay offers are based on job-related factors, including relevant experience, skills, education, internal equity, and business needs. Most offers are made in the lower to middle part of the range.

EEO Statement

ProAmpac is an equal opportunity employer and prohibits discrimination in its employment decisions based on race, religion, color, national origin, citizenship or immigration status, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information, ancestry or any other protected status as required by law. ProAmpac is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination of employment, recruitment advertising, pay and other forms of compensation, training and general treatment during employment. Discrimination of any type will not be tolerated.

📌 Can - Rep - Customer Service (Markham)
🏢 ProAmpac Bellepak
📍 Markham