Drive For Excellence!

International Auto Group (IAG) boast seven dealerships across the GTA which encompasses 10 legendary brands.

IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career at Yorkdale Ford Lincoln as a Lincoln Concierge.

Location :3130 Dufferin St, Toronto, ON M6A 2S6

Department :**Guest Experience / Sales & Service Support

Reports To :**Brand Operations Manager

Role Overview : The Lincoln Concierge at Yorkdale Lincoln is the personal connection between our guests and the Lincoln luxury ownership experience. This role is designed to elevate every stage of the customer journey by delivering attentive, refined, and personalized service—whether a client is exploring their first Lincoln or enjoying ongoing ownership.

The Concierge embodies the Lincoln promise of sanctuary, hospitality, and human connection while ensuring each guest receives effortless support and premium care.

Regular working hours :From 8:00 AM to 4:00 PM, Monday to Friday.

Wage :$18.00 per hour with the opportunity to earn a bonus.

Key Responsibilities :

- Luxury Guest Experience
- Sales & Vehicle Support
- Ownership & Service Support
- Concierge Services & Amenities
- Human Connection & Communication

Qualifications & Skills :

- Experience in luxury hospitality, premium retail, automotive, or customer service preferred.
- Strong interpersonal and communication skills with a polished, professional presence.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple requests while maintaining calm, concierge-level service.
- Passion for delivering elevated customer experiences and building long-term relationships.

What Success Looks Like :

- Guests feel cared for, informed, and valued at every interaction.
- Seamless coordination between departments for an effortless ownership journey.




- Strong client satisfaction, loyalty, and repeat engagement.
- Consistent representation of the Lincoln brand promise.

Lincoln Concierge - Position Requirements :

- 1. Customer Service Experience_

- Minimum 2 years of customer service experience, preferably in luxury retail, hospitality, or automotive.
- Ability to provide high-level client care and personalized service.
- Experience handling customer concerns or escalations professionally.
- 1. Communication Skills_

- Excellent verbal and written communication skills.
- Ability to communicate with clients, service advisors, technicians, and management clearly.
- Qualified and polished tone when dealing with clients.
- 1. Organizational & Coordination Skills_

- Strong ability to schedule appointments, coordinate vehicle pickups/deliveries, and manage multiple tasks.
- Attention to detail when handling customer information, service updates, and documentation.
- 1. Problem-Solving Ability_

- Ability to remain calm and solution-focused when dealing with difficult or frustrated customers.
- Quick decision-making while maintaining Lincoln’s premium service standards.
- 1. Technology & Administrative Skills_

- Microsoft Office (Outlook, Excel, Word).
- 1. Driver’s Licence with a clean Driver's Abstract_

- Valid Ontario driver’s license with a clean driving record.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

**_

** In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), IAG will also provide reasonable accommodations, accessible formats, and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.

📌 Lincoln Concierge, Yorkdale Ford (Toronto)
🏢 YORKDALE FORD
📍 Toronto