Customer service and marketing expertise define this CSR and Marketing Assistant role with Mr. Handyman in a fast-paced office workplace.

You will support current and potential customers while coordinating appointments, managing leads, and applying marketing practices. The position combines communication channels, CRM software, digital marketing, research, copywriting, invoicing, and accounts receivable follow-up. You will also assist with basic finance administration.

Key Responsibilities:

- Answer inbound and outbound calls, emails, and chat inquiries
- Schedule customer appointments and manage technician schedules
- Resolve complaints, follow up, and escalate unresolved issues
- Respond to inquiries and maintain customer interaction records




- Assist with invoicing and accounts receivable follow-up

Requirements:
- Bachelor’s degree or diploma in Accounting, Finance, or related field
- Proficiency with CRM software, Microsoft Excel, and QuickBooks
- Strong written, verbal, and professional English communication skills
- At least two years of office setting experience
- Ability to complete a background check

Bring organized customer support, marketing, CRM, and finance administration skills to Mr. Handyman’s service-focused office team.

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📌 Customer Service Marketing Assistant (Burnaby)
🏢 Mr. Handyman
📍 Burnaby