Customer service expertise powers this Account Manager position with Calgary Sports and Entertainment Corporation in Calgary. Support clients, fans, and Season Ticket Members.

The Account Manager Customer Service responds to inquiries and concerns while prioritizing client satisfaction. Responsibilities include managing season ticket and game packs, conducting outbound calls, and maintaining positive client relationships. You will support renewal campaigns, ticket operations, and event sales across Scotiabank Saddledome and McMahon Stadium.

Key Responsibilities:

- Resolve customer questions, requests, concerns, and feedback within 24 business hours
- Manage inbound emails and calls using FAQs and problem solving
- Maintain Season Ticket Member relationships through multiple channels




- Lead annual Season Ticket Member renewal campaign execution
- Track relationships and touchpoints using CRM tools

Requirements:
- Minimum one to two years of customer service experience
- Exceptional telephone manner and positive attitude
- Robust written and verbal communication skills
- Ability to multitask, work under pressure, and meet deadlines
- Intermediate to advanced Microsoft platform skills considered an asset

Bring customer service, CRM, communication, and relationship management skills to Calgary Sports and Entertainment Corporation's Account Manager team.

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📌 Customer Service Account Manager (Calgary)
🏢 Calgary Sports and Entertainment
📍 Calgary