Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties & Responsibilities

- Greets guests warmly, efficiently, and professionally upon arrival
- Registers guests, issues room keys, offers details on hotel amenities and room location, and prepares for group and VIP arrivals, staying informed about hotel events during the shift. Ensures prompt and courteous handling of phone calls.
- Handles cash and credit card transactions accurately according to established protocols, including posting charges, completing cashier reports, preparing deposits, and managing assigned banks securely.
- Report any outstanding guest requests or concerns to management for further attention.
- Responsively addresses guest needs, promotes hotel services and facilities and offers information on local attractions and directions to enhance guest satisfaction.
- Processes guest reservations, modifications, and cancellations,



whether received via phone or within the hotel premises.
- Fosters teamwork and maintains quality service through regular communication and coordination with other departments.
- Executes additional tasks as required, including conducting guest room tours, providing concierge services, and fulfilling special guest requests.
- Adheres to all Company and Brand Standards while carrying out assigned duties.
- Clerical duties (i.e. faxing, filing, photocopying)

Job Requirement

High School diploma or equivalent

One-year front desk/guest service experience (preferred)

Excellent communication and customer service skills

Excellent desktop computer/software knowledge

May be required to work nights, weekends, and/or holidays.

Problem-solving, reasoning, motivating, and training abilities are often used.

Job Type : Part-time

Pay: $17.60 per hour

Advantages :

- On-site gym
- On-site parking

Work Location: In person

📌 Guest Services Representative (Thunder Bay)
🏢 The Superior Inn Hotel E Conference Centre
📍 Thunder Bay