Turn customer data into growth as a CRM Customer Growth Manager in Vancouver, focusing on HubSpot, automation, and lifecycle marketing.

Scenic Group Canada seeks a strategic, commercially minded CRM leader for Scenic Luxury Cruises & Tours and Emerald Cruises. You will grow prospect databases, improve lead conversion, and connect customer experiences across lifecycle stages. The role combines strategy with hands-on execution while partnering with Marketing, Sales, Commercial, Digital, Analytics, and Global CRM teams.

Key Responsibilities:

- Lead CRM and customer lifecycle strategy development
- Drive qualified database growth through multichannel lead generation
- Map journeys from acquisition through repeat purchase
- Design automated nurture programs for key audiences
- Build reporting,



dashboards, testing, and optimization programs

Requirements:

- Seven or more years in CRM or related disciplines
- Experience with HubSpot, Salesforce Marketing Cloud, Marketo, Braze, or similar
- Proven lifecycle strategy and measurable business results
- Experience in segmentation, personalization, nurturing, and lead scoring
- Solid analytics, communication, presentation, and stakeholder management skills

Lead HubSpot-enabled CRM growth through customer data, automation, personalization, measurement, and lifecycle strategy in Vancouver.

📌 CRM Customer Growth Manager HubSpot (Vancouver)
🏢 Scenic Luxury Cruises & Tours
📍 Vancouver