Tom's RV Service & Supplies Ltd. is a proud, locally owned small business and Victoria's leading RV repair, service, and parts company for over 40 years. We are dedicated to delivering exceptional customer service with a strong focus on building long-term client relationships. We are currently seeking a motivated and customer-focused Service Advisor to join our growing team!

Why Work With Us?

- Great Work-Life Balance: No weekends! Enjoy a consistent Monday to Friday schedule.
- Comprehensive Benefits: 100% employer-paid extended health, dental, vision and life insurance.
- Employee Support: Access to an Employee Assistance Program (EAP).
- Perks: Generous store discounts on RV parts and supplies.

Key Responsibilities

Customer Experience

- Deliver exceptional service to build and maintain long-term client relationships.
- Respond to customer inquiries promptly via phone, email, and in person.
- Listen actively to diagnose customer needs and provide complete, effective solutions.
- Handle challenging situations and customer concerns with professionalism and care.
- Maintain clear, smooth communication with customers throughout the repair process.

Service Operations

- Schedule service and repair appointments efficiently.
- Create, review, and manage repair orders using our computerized work order system.




- Provide accurate cost and time estimates; ensure final invoices align with initial quotes.
- Act as the vital liaison between customers and technicians to track job status.
- Collaborate with the Shop Foreman to identify opportunities to improve shop efficiency and sales.
- Adhere to all company policies, store procedures, and health & safety regulations.
- Participate in ongoing learning and coaching to continuously develop your skills.

What You Bring

- Previous experience in a service advisor, service coordination, or rapid-paced customer service role (automotive or RV industry experience is an asset, but not required).
- Strong communication skills with a friendly, professional demeanor.
- Excellent organizational skills and the ability to multitask.
- Proficiency with computers and digital work order systems.

How to Apply

If you are looking for a reliable career with a reputable local business, we want to hear from you! Please submit your resume today.

Tom’s RV Service and Supplies Ltd. thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $28.00-$31.00 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Service Advisor (Victoria)
🏢 Tom's RV Service & Supplies
📍 Victoria