Dealer Order Specialist (Call Centre CSR)
Mississauga, ON $22.50/hr (English) | $24.00/hr (Bilingual)
1-Year Contract with strong potential for extension or permanent hire Hybrid (Mon-Thu in office, Fridays remote)

About the Role
We're seeking a customer-focused Dealer Order Specialist to support retail store orders, investigate delivery issues, process emergency requests, and collaborate with internal teams to ensure exceptional service.

Responsibilities
*Handle inbound order and delivery inquiries.

- Investigate missing, damaged, or delayed shipments.
- Process emergency orders and provide order updates.
- Resolve invoice and order discrepancies.
- Coordinate with transportation, distribution, and supply chain teams.
- Navigate multiple systems while maintaining accurate records.

Requirements

- 2-3 years of call centre, order entry, or customer service experience.
- Experience handling orders and customer inquiries in a fast-paced workplace.
- Strong communication, problem-solving,



and multitasking skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Ability to learn new systems quickly.
- Assets Bilingual (English/French).
- Logistics, transportation, supply chain, or retail experience.
- Microsoft Access experience.

Schedule

- Monday-Friday: 9:00 AM - 5:15 PM
- One-week afternoon rotation every 6 weeks (1:45 PM - 10:00 PM, WFH)
- Rotating weekends (9:00 AM - 6:00 PM, WFH)
- Friday and Monday off when scheduled for weekend work

Ideal for candidates with strong customer service, order management, and problem-solving skills looking for a long-term opportunity with growth potential.

Disclaimer: This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!

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