Kelly Services, in partnership with Nissan, is hiring an experienced automotive technician to support the Nissan and INFINITI Powertrain Call Center.

This is an ongoing, indefinite assignment through Kelly Services. It is an excellent opportunity for an experienced automotive professional looking to leverage their deep technical expertise in a customer-focused, consultative environment without performing hands-on shop repairs.

Choose the work environment that best suits you:

- 100% Remote / Work from Home, or
- Onsite, for candidates who prefer an office setting in Mississauga-Ontario

Compensation and Schedule

- Pay Rate: $25.00 per hour
- Employment Type: Full-time, hourly
- Work Schedule: Monday to Friday
- Availability Window: 7:00 a.m. – 7:00 p.m. CST (one 8-hour shift scheduled within this window)
- Overtime: Occasional Saturdays required (paid at 1.5× time and a half)
- Growth: Career development opportunities with globally recognized automotive brands

Job Responsibilities

- Review, evaluate, and validate powertrain diagnoses submitted by Nissan and INFINITI dealership technicians.
- Authorize technician repair recommendations in accordance with manufacturer policies and warranty guidelines.
- Support dealership service departments with technical guidance and warranty claim adjudication to ensure prompt, accurate claim processing.
- Guide dealership personnel on Nissan and INFINITI technical procedures, campaign bulletins, and repair standards.
- Deliver high-quality, professional technical support via telephone, email, ticketing systems, and live chat.
- Reference and interpret Technical Service Bulletins (TSBs), Electronic Service Manuals (ESMs), campaign publications,



and wiring schematics.
- Communicate technical decisions clearly, objectively, and authoritatively.
- Help safeguard vehicle quality and enhance the overall Nissan and INFINITI customer experience.

Required Qualifications

- Interprovincial Red Seal Certification (or provincial Automotive Service Technician Journeyperson license).
- Dealership automotive technician experience is required.
- Strong technical expertise in vehicle diagnostics, powertrain systems (engine, transmission, drivetrain), and complex mechanical/electrical troubleshooting.
- Minimum 3 years of hands-on automotive diagnostic and repair experience.
- Technician experience with Nissan and INFINITI vehicles is highly desirable.
- Proven ability to interpret technical service manuals, diagnostic trouble codes (DTCs), and wiring diagrams.
- Strong verbal and written communication skills with the ability to articulate technical concepts clearly.
- Sound decision-making ability and confidence in defending technical determinations.
- Solid computer proficiency, including multi-screen workflows and navigation of technical databases.
- Typing speed of at least 35 WPM.

Make the Move from the Shop to a Technical Support Career

Put your hard-earned automotive knowledge to work in an advisory capacity. Join Kelly Services supporting Nissan and INFINITI dealerships across the network, while enjoying the flexibility of remote or onsite work.

Apply today!

Pay: $25.00 per hour

Experience:

- Powertrain diagnosis: 3 years (required)
- Dealership Technician: 3 years (required)

Licence/Certification:

- Interprovincial Red Seal certification (required)

Work Location: Remote

📌 Powertrain Support Specialist – Automotive Technician (Canada)
🏢 Kelly
📍 Canada