Position Summary:

Monarch Dentistry is seeking a highly organized, detail-oriented, and proactive Dental Operations & Auditing Coordinator to support the operational efficiency and performance of our dental clinics across Ontario.

Reporting directly to the Chief Operating Officer (COO), this position will focus on conducting operational audits, improving dental scheduling efficiency, monitoring production and collections, and identifying opportunities to enhance clinic performance.

The Dental Operations & Auditing Coordinator will work closely with the COO to ensure consistent operational standards, accurate reporting, and the successful implementation of performance improvement initiatives across all locations.

Key Responsibilities

- Scheduling Audits:
- Conduct daily and weekly audits of dentist and hygienist schedules across all locations.
- Identify scheduling gaps, unfilled appointments, cancellations, and no-shows.
- Monitor appointment utilization and recommend strategies to maximize chair time.
- Review upcoming schedules to identify opportunities to improve daily production.
- Identify scheduling inefficiencies and recommend corrective actions.
- Monitor schedule utilization and report findings to the COO.
- Production Improvement: Monitor daily and monthly production, identify revenue opportunities, and recommend strategies to achieve clinic targets.
- Billing & Collections Audits: Review treatment entries, billing accuracy, outstanding insurance claims, and collections to minimize revenue loss.
- Hygiene Performance: Audit hygiene schedules,



recalls, and production to improve appointment utilization and patient retention.
- Operational Audits: Conduct regular clinic performance audits, identify inefficiencies, and recommend corrective actions.
- Operations Team Support: Assist Regional Managers and Office Managers with performance improvement plans, operational challenges, and implementation of action items.
- COO Support & Reporting: Prepare performance reports, track KPIs, coordinate operational initiatives, and provide regular updates to the COO.

Qualifications

- Minimum 6-7 years of dental administration or operations experience.
- Solid knowledge of dental scheduling, billing, production, and collections.
- Minimum 5 Years of experience with Dentrix and ABELDent is required
- Proficiency in Microsoft Excel, Word, and Outlook.
- Strong analytical, organizational, and communication skills.
- Ability to manage multiple priorities across multiple clinic locations.

Position Objective

To improve operational efficiency, maximize clinic production, strengthen auditing processes, and support the COO and Operations Team in achieving consistent performance across all Monarch Dentistry locations.

Why Join Monarch Dentistry?

- Be part of a dynamic and growing dental organization.
- Opportunity to contribute directly to the success and growth of the company.
- Collaborative team culture with opportunities for professional growth.

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Work Location: In person

📌 Dental Operations and Auditing Coordinator - London (Jackson)
🏢 Monarch Dentistry
📍 Jackson