Store Manager – Firehouse Subs

Job Overview

We are seeking a motivated, experienced, and customer-focused Store Manager to lead the team at Firehouse Subs. The ideal candidate will have strong leadership abilities, restaurant management experience, and a passion for delivering exceptional food quality and customer service.

As Store Manager, you will oversee daily restaurant operations, lead and develop team members, maintain high standards of food safety and cleanliness, and ensure an outstanding guest experience. You will be responsible for driving sales, controlling costs, managing inventory, optimizing labour, and creating a positive and productive work environment.

This is a full-time leadership opportunity for an individual who thrives in a fast-paced restaurant environment and is committed to operational excellence, team development, and business growth.

Responsibilities

- Restaurant Operations: Oversee daily restaurant operations, including opening and closing procedures, food preparation, order accuracy, service standards, and overall operational efficiency.
- Team Leadership: Recruit, hire, train, coach, and develop team members to maintain a high-performing and customer-focused team.
- Scheduling and Labour Management: Prepare employee schedules, manage labour costs, monitor attendance, and ensure appropriate staffing levels during peak and off-peak periods.
- Customer Service: Ensure every guest receives friendly, prompt, and professional service. Handle customer feedback and resolve complaints effectively.
- Food Safety and Quality: Maintain Firehouse Subs food quality standards, ensure proper food handling and storage, monitor temperatures, and comply with applicable health and safety regulations.
- Inventory Management: Oversee food and supply inventory, monitor stock levels, place orders, reduce waste, and maintain effective inventory control.
- Sales and Financial Performance: Monitor sales, labour expenses, food costs, and other key performance indicators. Develop and implement strategies to improve profitability and achieve business targets.
- Cash and POS Management:



Oversee point-of-sale transactions, cash handling, deposits, refunds, and daily sales reporting.
- Product Preparation and Presentation: Ensure sandwiches, sides, and other menu items are prepared consistently according to brand standards, recipes, portion sizes, and presentation guidelines.
- Cleanliness and Maintenance: Maintain high standards of cleanliness, sanitation, organization, and equipment upkeep throughout the kitchen, service areas, and dining space.
- Training and Development: Conduct staff meetings, provide ongoing feedback, and ensure team members understand operational procedures, customer service expectations, and workplace policies.
- Purchasing and Cost Control: Monitor food costs, manage supplier orders, control portion sizes, and implement measures to minimize waste and unnecessary expenses.
- Marketing and Promotions: Support local marketing initiatives, promotional campaigns, and in-store activities to attract new customers and encourage repeat business.
- Compliance and Administration: Maintain accurate records, complete required reports, manage payroll-related documentation, and ensure compliance with company policies and applicable employment regulations.
- Team Culture: Foster a respectful, inclusive, and accountable workplace that reflects the Firehouse Subs commitment to service, teamwork, and quality.

Required Skills and Qualifications

- Previous experience in restaurant management, quick-service restaurants, food service, or a similar leadership role.
- Proven ability to lead, motivate, and develop a team in a fast-paced environment.
- Strong knowledge of restaurant operations, customer service, food preparation, and quality control.




- Understanding of food safety, sanitation procedures, and applicable health regulations.
- Experience with employee scheduling, labour management, inventory control, and ordering supplies.
- Ability to analyze sales reports, monitor expenses, manage food costs, and improve profitability.
- Familiarity with POS systems, cash handling, daily reconciliation, and basic financial reporting.
- Excellent communication, problem-solving, organizational, and time-management skills.
- Ability to manage multiple priorities while maintaining high service and quality standards.
- Strong customer service skills and the ability to resolve guest concerns professionally.
- Experience with hiring, onboarding, training, and performance management.
- Flexibility to work evenings, weekends, and holidays as required by restaurant operations.
- Ability to work in a rapid-paced environment and perform duties that may involve standing for extended periods and lifting restaurant supplies.

Preferred Qualifications

- Previous experience managing a quick-service restaurant or franchise location.
- Experience with food cost percentage, labour cost percentage, sales forecasting, and waste reduction.
- Familiarity with restaurant inventory systems, scheduling software, and reporting tools.
- Experience implementing promotional strategies and improving restaurant sales.
- Food Handler Certification, or willingness to obtain certification where required.

What We Are Looking For

We are looking for a hands-on leader who takes ownership of restaurant performance, prioritizes food safety and customer satisfaction, and builds a strong, reliable team. The successful candidate will lead by example, maintain consistent operational standards, and help Firehouse Subs deliver an exceptional experience to every guest.

If you are passionate about restaurant leadership, team development, and business success, we encourage you to apply for the Store Manager position at Firehouse Subs.

Pay: $40,000.00-$45,000.00 per year

Work Location: In person

📌 Store Manager - Full Time (Cobourg)
🏢 Firehouse Subs Cobourg
📍 Cobourg