Job Overview

We are looking for a hands-on, responsible, and proactive Assistant Store Manager to support the daily operations of Doodoo Kids Indoor Playground. This is a front-line management position that involves regular front desk duties and direct customer interaction, alongside staff supervision, team coordination, marketing initiatives, and overall store operations.

The ideal candidate is reliable, approachable and enjoys interacting with customers and team members. They must be able to work independently, take initiative, and demonstrate a strong sense of responsibility while balancing customer service, front desk duties, management responsibilities, and marketing activities in a busy indoor playground environment. Fluency in both Mandarin and English is required.

Front Desk & Customer Service

- Work at the front desk as a regular part of daily responsibilities, providing hands-on customer service and support.
- Handle customer inquiries and needs, including general admissions, bookings, party inquiries, payments, and other front desk transactions independently
- Guide and support receptionists in handling customer inquiries, following procedures, and maintaining a welcoming, clean, and organized reception area.
- Answer phone calls, manage and respond to emails, and resolve customer concerns in a timely and professional manner.

Store Operations & Team Management

- Develop a thorough understanding of store operations, policies, and procedures; monitor and improve workflows to ensure smooth daily operations and a positive customer experience.
- Supervise, train, and support staff; coordinate daily staff duties, delegate tasks, and assist with shift management.




- Handle administrative duties and maintain accurate, organized, and up-to-date customer information, booking records, operational records, and other business documentation.
- Participate in daily cleaning and sanitization alongside staff, including playground equipment, play areas, and other facility areas, while ensuring staff follow established cleaning and hygiene procedures.
- Support party operations, inventory management, and other operational tasks as needed.

Marketing & Business Development

- Assist with planning promotional campaigns, special offers, and marketing initiatives to attract customers and increase engagement.
- Design promotional posters and marketing materials, create social media content, and assist with managing and updating social media platforms.
- Explore potential partnerships, collaborations, and local promotional opportunities as needed, communicating with relevant partners and vendors to develop opportunities.

Required Experience & Qualifications

- Previous experience in reception, cashier, or customer service roles, including familiarity with POS systems, is required; supervisory or management experience is preferred.
- Willingness to perform daily hands-on cleaning, sanitization, and facility maintenance is required,



along with knowledge of proper cleaning and hygiene practices.
- Robust communication, organizational, and time management skills, with the ability to work independently, take initiative, solve problems, and make sound decisions.
- Experience with marketing, social media management, Canva, or promotional design is an asset.
- Knowledge of indoor playground operations, children's activities, and child safety is preferred.

Language Requirements

- Fluency in both Mandarin and English is a MUST.
- Cantonese is an asset.

*Applicants who do not meet the Mandarin and English language requirements will NOT be considered.

Shift:

- Permanent full-time position, approximately 40 hours per week.
- Must be available to work both weekdays and weekends.

*Only shortlisted candidates will be contacted. Please submit your application through Indeed or email to [email protected]. No phone calls, please.

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking
- Store discount

Application question(s):

- This is a permanent full-time position requiring approximately 40 hours per week, including both weekday and weekend shifts. Are you available to meet this schedule?
- Please list three dates and times when you would be available for an in-person interview, starting with your earliest availability.
- This position also requires daily hands-on cleaning and sanitization of playground equipment and all facility areas alongside other staff. Are you willing and able to perform these duties?

Experience:

- Front desk: 1 year (required)

Language:

- Mandarin (required)

Work Location: In person

📌 Assistant Store Manager – Front Desk & Operations (Markham)
🏢 Doodoo Kids
📍 Markham