Job description

Waterfront Park Veterinary Clinic is seeking a dedicated and enthusiastic Veterinary Office Assistant (VOA) to join our growing team. Established in January 2020, we are a fast-growing clinic committed to providing exceptional care to our patients and outstanding service to our clients.

Veterinary experience is highly preferred. As a Fear Free practice, Fear Free Certification is an asset , though training can be provided.

Responsibilities

- Assist the veterinarian during patient examinations, treatments, and procedures
- Safely handle and soothe animals during exams and vaccinations
- Prepare examination rooms and sterilize equipment
- Record patient information such as weight, observations, and medications administered
- Follow veterinarian instructions carefully and support care delivery without crossing clinical boundaries
- Greet clients and their pets in a friendly, calm, and qualified manner
- Answer a multi-line phone system and assist clients with questions confidently and courteously
- Schedule appointments and manage front desk operations
- Maintain accurate patient records and medical histories
- Handle payments, invoices, and insurance claims
- Keep reception and clinical areas clean, organized, and sanitized
- Assist veterinarians and technicians with tasks as assigned

Who We’re Looking For

- Previous experience in a customer service or administrative role (required) :

- Previous experience in animal care or a veterinary setting is preferred





- Comfortable working closely with a veterinarian and following direction

- Qualified, respectful, and able to maintain appropriate clinical boundaries

- Calm, focused, and not easily distracted in a medical environment

- Solid communication skills with clear, confident speaking ability

- Friendly, outgoing, and client-focused attitude

- Strong teamwork skills and compassion for animal care

- Attention to detail and ability to follow clinic policies and protocols

- Basic computer skills and experience with office software

- Knowledge of veterinary terminology is a plus (training provided)

Most importantly: We are looking for a positive, reliable team player who takes feedback well, respects clinical roles, and is eager to learn while helping create excellent client and patient experiences.

What We Offer

- Competitive pay
- Supportive and respectful work environment
- Hands-on experience in a growing veterinary clinic
- An excellent opportunity for long-term growth for individuals ready to build a career in the veterinary field.

Job Types : Full time, Permanent

Pay: From $20.00 per hour

Benefits :

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Store discount

Education :

- DCS / DEC (preferred)

Experience :

- Veterinary Assistant: 1 year (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- Veterinary Office Assistant ( VOA ) (preferred)

Work Location: In person

📌 Veterinary Assistant and Receptionist (North Vancouver)
🏢 WATERFRONT PARK VETERINARY CLINIC
📍 North Vancouver