Reception / Customer Care

About Us

Join our team at CSN No.1 Autobody Ltd - we are a busy, family-owned body shop that has been serving the Campbell River and surrounding community for over 30 years. We pride ourselves on high-quality repairs and treating our customers like neighbours. We are looking for a friendly, organized "face of the shop" to help out in the front office and keep customers informed while their vehicles are in for repair.

The Role

As our Customer Care Representative: you are the first point of contact for customer service. Your goal is to make the repair process as stress-free as possible for the client by providing clear communication and efficient administrative support. This involves communicating repair status while the vehicle is in the shop, reaching out with post-repair follow up, and screening customer service issues. This does _not _involve getting in over your head with technical jargon or specialized collision repair knowledge - your job is to collect preliminary information, resolve basic issues then direct the complex issues to our general manager.

Key Responsibilities

- Scheduling : book estimate appointments and coordinate vehicle drop-offs/pick-ups.
- Updates : provide regular status updates to customers throughout the repair process.
- Claims Support : assist with insurance claim paperwork and verify deductibles.
- Administrative : process payments, maintain digital and physical files, and handle basic data entry.
- Post-Repair Care :



lead our follow-up process to ensure 100% customer satisfaction and manage our online reputation and reviews.

What We’re Looking For :

- Attitude : a positive, empathetic, and "can-do" mindset—attitude is everything in our shop. And don’t forget to bring your sense of humour!!!
- Skills : excellent verbal and written communication is required. Also required is the ability to multi-task in an occasionally fast-paced environment. We like to stream-line our day so we can work calmly and efficiently - but there are rushes for sure.
- Tech Savvy : experience with shop management software (like Mitchell or Audatex) is a major plus. Orability and enthusiasm to dive in and learn new software - also a major plus.
- Experience : previous experience in a body shop or automotive service role is preferred but not required—we are willing to train the right person.

Why Work With Us?

- Competitive pay and reliable hours.
- Comprehensive benefits package (Extended Health/Dental).
- A supportive, family-oriented work setting where your hard work is noticed.
- Opportunities for growth and training within the industry.
- Hours of operation are Monday to Friday 8:00am to 5:00 pm
- Coffee, tea and hot chocolate - and Wednesday is donut day

How to Apply

Pay: $20.00-$25.00 per hour

Benefits :

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Reception / Customer Care (Campbell River)
🏢 CSN No.1 Autobody
📍 Campbell River